Field Technician

Job Description Job Description Eclipse Gaming is an award winning provider of entertainment solutions for the casino industry, headquartered in Duluth, GA. We specialize in making products that target players who have a passion for casino games. Reporting to the Field Service Manager, the Field Technician will conduct installation, servicing, and preventative maintenance of Eclipse Gaming Systems' slot machines in their assigned territory. This is a customer (casino) facing role and will be required to represent Eclipse Gaming Systems in a professional manner at all times and have the ability to communicate clearly both verbally and with written materials. Candidates must be able to travel within their assigned territory and occasionally to other territories. Candidates will also be required to regularly move and lift equipment and/or operate equipment enabling them to lift heavy objects. ***This role will be based in Oklahoma and will be expected to travel extensively in and out of State.*** Primary Responsibilities: * Perform installations and theme/game changes, perform preventative maintenance, and perform all other general service duties. * Diagnose hardware & software problems on all EGS products and perform repair procedures as appropriate. * Respond promptly to incident tickets and work orders with a 'fix first time' approach whether in person or by phone. * Document all work as appropriate, ensuring all work details are captured accurately. * Read, understand and implement job specifications accurately on time and within budget. * Proactively take on preventive maintenance tasks to ensure maximum uptime of units. * Other ad-hoc duties as required by team management, Skills and Expertise * 2-5 years of experience working with Windows-based machines. * Ability to work to budget and a proven track record of delivering on time. * Strong written and oral communication skills. * Ability to work on multiple projects effectively. * Must be able to obtain and maintain a gaming license in various States / Casinos. Bonus Points for... * Experience in the Gaming industry. * Familiarity with Class II gaming.