Operational Process Consultant

United Global Technologies -null, NC, United States Operational Process & Systems Optimization Consultant (Contract) Position Overview United Global Technologies (UGT) is seeking a highly experienced Operational Process & Systems Optimization Consultant to conduct a comprehensive operational assessment across the organization. This contractor will evaluate current workflows, systems, communication structures, and operational dependencies across HR, onboarding, recruiting, finance, offshore/onshore coordination, and administrative functions. This is a 3–4 month contract role reporting directly to the COO. Core Responsibilities Operational Process Assessment Conduct comprehensive discovery sessions with department leaders and staff Review and document end-to-end operational workflows Map current-state processes across: HR Candidate onboarding Finance/accounting operations Offshore/onshore coordination Proposal and delivery support processes Identify operational bottlenecks, redundancies, manual dependencies, and communication gaps Assess all operational systems and platforms currently utilized by UGT Identify underutilized features, integration gaps, duplicate processes, and inefficiencies Evaluate system ownership, data flow, reporting capabilities, and process alignment Review opportunities for: workflow automation API integrations dashboarding and reporting approval routing operational visibility improvements Process Documentation & SOP Development Develop standardized process maps and workflow documentation Create current-state and future-state operational diagrams Build SOP recommendations and governance standards Document process ownership and accountability structures Recommend operational improvements and automation opportunities Prioritize initiatives based on business impact and implementation complexity Develop phased recommendations for operational scalability Identify opportunities to reduce manual effort and improve consistency across departments Executive Reporting & Strategic Recommendations Provide recurring status updates to executive leadership Present findings, risks, and recommendations directly to the COO Deliver a final operational assessment and transformation roadmap Deliverables Operational Assessment Report Comprehensive review of current operational structure, workflows, inefficiencies, risks, and dependencies. Current-State Process Maps Visual documentation of existing workflows across key business functions. Systems & Technology Assessment systems currently in use system ownership process alignment integration opportunities Future-State Operational Design Recommendations for optimized workflows, ownership structures, communication standards, and operational scalability. Automation Roadmap automation opportunities integration recommendations quick wins longer-term operational improvements estimated operational impact SOP & Governance Recommendations Framework for standardization, accountability, and operational consistency. Executive Presentation to COO key findings operational risks recommended improvements implementation priorities Ideal Candidate Background 7+ years in operations consulting, business process optimization, or operational transformation Experience within staffing, professional services, government contracting, or consulting environments preferred Strong background in: workflow mapping process reengineering systems optimization operational scalability Experience working with offshore/onshore operational models preferred Strong executive communication and documentation skills Experience evaluating ATS, CRM, HRIS, finance, and operational systems Reporting Structure Chief Operating Officer (COO) Duration 3–4 Month Contract Engagement Engagement Type Hybrid or Onsite Preferred for Discovery Sessions and Leadership Meetings Work Structure Hybrid or Onsite Preferred for Discovery Sessions and Leadership Meetings Success Metrics Operational workflows are fully documented System utilization gaps are identified Automation opportunities are clearly prioritized Operational inefficiencies are reduced through actionable recommendations Leadership receives a clear roadmap for scalable operational improvement SOP and governance recommendations are established for long-term operational consistency #J-18808-Ljbffr Gilder Search Group