Technical Support Specialist

Technical Support Specialist — Building Controls We are working with a growing building controls and automation business seeking a Technical Support Specialist to join its team. This is a hands‑on role providing technical support to contractors, system integrators, building owners and end users, while also supporting equipment testing, configuration and commissioning. Key Responsibilities Provide technical support via phone, email and ticketing systems Troubleshoot Niagara Framework issues including stations, drivers, points, histories, alarms, licensing and upgrades Diagnose field wiring and communications issues including RS-485, shielding, grounding and terminations Troubleshoot controls networking including IP addressing, subnets, VLANs, remote access and BACnet/IP Bench-test, configure, stage and commission controllers and gateways Reproduce customer issues in the lab and identify root causes Escalate product defects to manufacturers and manage resolution Develop technical documentation and knowledge-base solutions Support sales teams with product selection and compatibility questions Assist with customer training, demonstrations and occasional onsite troubleshooting/startup Salary: $80k – $100k – Negotiable depending on experience Working Schedule: Monday – Friday: 40 hours per week on 7:30a – 5:00p Working Location: Dallas Branch – No Remote work available Ideal Candidate Experience in BAS/BMS, building controls or HVAC controls is preferred, with knowledge of Niagara, BACnet, RS-485, IP networking and controller programming highly desirable. Suitable backgrounds could include BAS Technician, Controls Technician, BAS Programmer, Applications Engineer or Technical Support Engineer . #J-18808-Ljbffr Edison Smart