Jewelry Consultant

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in‑person and virtual appointments, phones, or live chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Location: Edina, MN – this is an in‑person role that requires a full‑time schedule including weekend days. Compensation: Targeted budget $20 – $22 per hour. This range may be adjusted at any time at the discretion of the company. What you’ll do Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together! What we offer We provide an excellent training program, competitive compensation, and a robust benefits package, including: Career Growth. Regular one‑on‑ones, multiple training opportunities, and an annual 360 review process to create clear pathways for progress. Set Schedule. Consistent weekly hours and two consecutive days off. Diverse, mission‑minded team. A culture focused on transparency, sustainability, compassion, and inclusion. Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training. Employee Discounts. A generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources, self‑care apps, seminars, and 24/7 Employee Assistance counseling. Giving Back and Volunteer Opportunities. Support for local initiatives and team volunteer activities. Medical, Dental, and Vision. Multiple plan options with a $0 monthly premium opportunity and employer HSA contributions. Insurance starts the first day of your second month. 401(k) Match. A generous match for retirement savings. Paid Time Off. Accrual of three weeks of PTO in the first year. Parental Leave. Paid leave for new families. Disability and Life Insurance. 100% employer‑paid. How to Apply & What to Expect Send a resume and cover letter explaining why you are interested in joining our mission. Include a sentence about your favorite shape of diamond. The selection process will involve a phone call with the recruiting team, an online exercise, and a video interview with a leader. Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion on our team, and we are committed to maintaining a work environment and hiring process free of harassment or discrimination. We comply with all applicable federal, state, and local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with Fair Chance Ordinances in Los Angeles, San Francisco and Philadelphia, and in compliance with Massachusetts and Maryland laws regarding lie detector tests. If you need assistance or reasonable accommodations completing an application or any stage of the interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth