HR Leader, Private Client Services

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the HR Leader, Private Client Services at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

Marsh McLennan Agency (MMA) Private Client Services (PCS) is an insurance brokerage agency that protects individuals’ liabilities and personal assets through the construction and placement of insurance portfolios. MMA PCS drives growth across three business segments: Individual (Consumer), Sponsored (Enterprise), and Specialty (Lifestyle) Solutions.

Reporting to MMA PCS’ President & CEO and partnering closely with the MMA Chief People Officer and MMA PCS Leadership Team, the HR Leader will serve as the senior people strategist for MMA PCS National.

This senior leadership role requires a proven record of leading complex HR organizations in growth-oriented, professional services or financial services environments, with deep expertise in organizational effectiveness, talent systems, and change leadership. The ideal candidate combines strategic vision with operational rigor and the ability to influence senior leaders and drive consistent execution across a national organization.

We will count on you to:

• Serve as a critical thought partner to the President & CEO, CFO, Strategy Leader, and MMA PCS Leadership Team, responsible for designing and executing a disciplined, scalable people strategy that enables growth, integration, and sustained high performance.

• Own the end-to-end people agenda, including organizational design, role clarity, performance management, career planning and pathing, learning and development, producer development (in partnership with Sales), talent acquisition, change management, and workforce planning. In addition, the HR Leader will partner with MMA PCS Leadership Team on strategic recruiting / hiring / on-boarding, succession planning and colleague experience with a focus on development and a growth mindset in support of the strategic agenda. This role will have leadership responsibility for Talent Acquisition, L&D, and HR support for MMA PCS.

• Create a robust feedback culture and recognition program that will help set the overall employee engagement strategy, leveraging the employee engagement surveys to turn results into improvement action plans

• Instill a standardized change management capability by establishing clear ownership, repeatable frameworks, and disciplined execution, embedding the capability into communications, training, and adoption strategies for future transformations, ensuring cross-leader alignment and consistent execution

• Collaborate with the MMA PCS Chief Growth Officer and Producer Development Leader to design and implement a producer development model, including compensation frameworks that enhance producer economics and motivate performance (incl. producer economic model, design of compensation plans)

• Collaborate with MMA PCS’s Learning & Development (L&D) Leader to define and deploy an L&D strategy to build and enhance capabilities to serve future organizational needs, implementing role-based (e.g., Sales, Placement, Service, Operations) programs with clear standards, measurement, and activation plans to accelerate productivity and strengthen leadership bench depth

• Determine talent acquisition needs, develop and execute a comprehensive strategy, and strengthen the function by addressing performance gaps, clarifying accountability and decision rights, and standardizing recruiting processes for priority roles (supported by clear service levels and partnership norms)

• Serve as key liaison with the broader HR leaders, Talent Acquisition and Total Rewards teams, business leaders and recruiting search firms to expand our internal resources and explore possibilities of migration across the MMA regional groups

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Human Resources leadership experience required, with 8-10 years generalist experience including strong knowledge of HR employment law, policies/practices, recruiting and organizational development, including workforce planning 

• Bachelor’s degree in related field required; advanced degree or SPHR designation preferred

• Experience working in a sales environment is helpful, and a demonstrated ability to align business objectives with HR initiatives is required

• Good interpersonal skills and high sense of urgency are a must, as are excellent written and verbal communication abilities

• Analytical, strategic planning, communication, conflict resolution, and listening skills

• Prior success and experience in managing change in a fast-paced environment. Ability to effectively build and maintain positive working relationships with management and peers

• Proficiency in MS office applications required

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Remote work

• Charitable contribution match programs

• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $ 129,600 – 194,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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