Technology Engineer - SRC (Run the Bank/SRE)

Technology Engineer – Mainframe Systems

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Engineer within PNC's Technology organization, you will be based in Pittsburgh PA, Columbus OH, Strongsville OH, Birmingham AL, Phoenix AZ or Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Technology Engineer – Mainframe Systems is responsible for supporting, maintaining, and enhancing enterprise mainframe environments. This role provides technical expertise across core mainframe technologies, ensuring system stability, performance, and reliable batch and file processing. The engineer partners closely with application teams, infrastructure, and operations to support critical business processes.

Key Responsibilities:

• Provide day-to-day mainframe production support, including monitoring, troubleshooting, and issue resolution
• Support and maintain batch processing cycles, job scheduling, and file transfers
• Diagnose and resolve incidents related to COBOL applications, databases, and system utilities
• Perform analysis and remediation for DB2, VSAM, and sequential file processing issues
• Utilize mainframe tools such as TSO and File-AID for debugging, data analysis, and problem resolution
• Execute and support file transfers across systems, ensuring data integrity and timeliness
• Collaborate with application development, infrastructure, and operations teams to implement fixes and enhancements
• Participate in system upgrades, maintenance activities, and process improvements
• Develop and maintain technical documentation, runbooks, and operational procedures
• Support incident, problem, and change management processes in accordance with organizational standards

Required Technical Skills:

• Strong experience with IBM Mainframe technologies
• Proficiency with mainframe toolsets including: TSO/ISPF
• File-AID
• Working knowledge of: COBOL, DB2, VSAM and sequential file structures, batch processing frameworks, file transfer protocols and processes
• Ability to analyze job abends, system logs, and error messages to identify root causes

Preferred Qualifications:

• Experience supporting mission-critical mainframe applications in a production environment
• Familiarity with scheduling tools and operational monitoring
• Understanding of change, incident, and problem management best practices
• Prior experience working in a regulated or enterprise-scale environment

Soft Skills & Competencies:

• Strong problem-solving and analytical skills
• Ability to work independently and within cross-functional teams
• Clear written and verbal communication skills
• Detail-oriented with a focus on operational excellence and reliability
• Ability to prioritize and manage multiple support activities

Work Environment:

Mainframe support role with potential off-hours or on-call support as required. Collaborative, fast-paced technology environment supporting critical business systems. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.