Lead Front Desk

Lead Front Desk / Patient Services Coordinator

Staats Physical Therapy, LLC | New Jersey | Full-Time

Staats Physical Therapy is an established, privately owned outpatient physical therapy practice dedicated to providing high-quality, personalized care to our patients. We take pride in creating a welcoming, professional environment where patients feel valued and our team works together to deliver an excellent patient experience.

We are seeking a dependable, highly organized, and proactive Lead Front Desk / Patient Services Coordinator to oversee the day-to-day administrative operations of the front office of our outpatient Physical Therapy private practice.

Position Overview

The ideal candidate is someone who can manage multiple priorities, communicate professionally with patients and insurance representatives, maintain accurate records, and anticipate what needs to be done without constant supervision.

Previous experience in a medical office, physical therapy practice, or healthcare administrative role is strongly preferred.

Key Responsibilities

Front Office Leadership: Oversee daily front desk operations and help ensure the clinic runs smoothly and efficiently.

-Patient Scheduling and Patient Registration

- Insurance Verification & Authorizations:

- Plan of Care Management: Monitor physician referrals, plans of care, signatures, and other required documentation.

- Billing & Insurance Coordination: Communicate with our billing company and insurance representatives to help resolve administrative and claim-related issues.

- Administrative Organization: Maintain organized files, scan and process explanation of benefits (EOBs).

Qualifications

- Previous medical office, healthcare administration, or front desk experience preferred.

- Strong organizational skills and exceptional attention to detail.

- Excellent verbal and written communication skills.

- Comfortable using computers, scheduling systems, and electronic records.

- Ability to multitask and manage competing priorities in a busy clinical environment.

- Professional, friendly, and patient-focused demeanor.

- Self-motivated, dependable, and able to work independently.

- Strong problem-solving skills and a willingness to take initiative.

- Experience with insurance verification, authorizations, referrals, or medical billing is a plus.

How to Apply

Interested candidates are encouraged to submit their resume through LinkedIn. Please include a brief introduction highlighting your relevant healthcare administrative or front office experience.

We look forward to meeting our next great team member!