Branch Manager

Branch Manager

The Branch Manager oversees the operations of a Southern Heritage Bank branch, ensuring compliance, staff development, customer satisfaction, and business growth. Duties may be performed personally or through subordinate supervisors.

Essential Duties & Responsibilities:

• Supervise daily branch operations, including vault, drawer, and ATM balancing; teller and customer service activities; and assisting with customer transactions.
• Approve customer and bank transactions within authority limits.
• Conduct pre-audits to mitigate operational risk and ensure compliance.
• Maintain knowledge of all deposits, business, and consumer loan products.
• Manage teller and vault cash levels; order coin and currency as needed.
• Ensure branch facility maintenance, security compliance, and successful audits.
• Hire, train, coach, and develop staff; facilitate meetings; maintain schedules.
• Prepare disciplinary notices and performance evaluations.
• Develop customer relationships and grow branch business through marketing initiatives.
• Maintain positive public relations and participate in community service initiatives.
• Address and resolve customer concerns promptly and professionally.
• Maintain confidentiality of sensitive information and support team workflow.
• Comply with all company policies, procedures, and regulations.

Supervisory Responsibilities:

• Directly supervise up to 6 non-supervisory employees. Responsibilities include hiring, training, assigning work, evaluating performance, addressing complaints, and resolving problems.

Qualifications:

Education & Experience: Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience; or equivalent combination of education and experience.

Skills & Competencies:

• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, and team leadership abilities.
• Proficient in Microsoft Office, including Excel and Word.
• Knowledge of banking products, regulations, and operational procedures.
• Ability to plan, organize, and manage projects and staff effectively.
• Strong ethical standards, adaptability, and continuous learning mindset.
• Ability to read, interpret, and analyze financial, technical, and legal documents.
• Ability to present information clearly to management, public groups, and boards.
• Solve practical problems with limited standardization.

Physical Demands & Work Environment:

• Regularly required to sit, use hands, reach, talk, or hear; frequently stand and walk; occasionally climb, stoop, kneel, crouch, or crawl.
• Lift/move up to 10 lbs. regularly, up to 25 lbs. frequently, and up to 50 lbs. occasionally.
• Vision abilities include close and distance vision.
• Work performed in a standard office environment with reasonable accommodation as needed.