Technical Program Manager, Global Risk & Intelligence Services

Technical Program Manager

The Global Risk & Intelligence Services (GRIS) team is looking for a Technical Program Manager who can independently own and deliver complex, cross-functional projects that enable our GRIS Analysts/Investigators to work more effectively. In this role, you will help design, implement, and maintain technologies that help the team scale to meet the expanding needs of its customer base. You will be responsible for overseeing the day to day maintenance of existing systems, collect requirements and feedback, identify defects, pull data, and analyze trends for continuous improvement. You will also help drive new ideas and initiatives for the team. This is a high-ownership role. You will be expected to identify gaps, propose solutions, and execute with little to no supervision — making the entire GRIS team more effective through the programs you deliver.

Key job responsibilities:

• Own program delivery start to finish — Lead technical programs from scoping through launch, managing dependencies across engineering, data, and security teams.
• Spot risks early, resolve blockers, and make tradeoffs to keep programs on track.
• Work independently — Initiate and lead projects with minimal direction. Identify opportunities, define scope, get the right people on board, and deliver results.
• Dive deep into data — Work with structured and unstructured datasets to inform program decisions. Partner with data engineers and analysts to define data pipelines, validate outputs, and ensure data quality across platforms.
• Manage AWS and Salesforce integrations — Drive technical programs involving AWS services (e.g., Lambda, S3, DynamoDB, QuickSight, SageMaker) and Salesforce (custom objects, APIs, automation). Understand architectural tradeoffs and communicate effectively with engineering teams.
• Work with geospatial tools — Partner with teams to integrate ESRI/ArcGIS capabilities into operational workflows. Translate geospatial requirements into technical specifications and program deliverables.
• Earn trust with customers — Build strong relationships with GRIS Analysts/Investigators and leadership. Understand their pain points, communicate program status transparently, and deliver solutions that genuinely improve their workflows.
• Stay organized across multiple projects — Keep clear priorities across a portfolio of projects. Use project management tools (Asana, or equivalent) to track milestones, dependencies, and deliverables.
• Communicate clearly — Provide regular updates to senior leadership on program status, risks, and impact. Write clear documents (narratives, PRFAQs, design docs) that help teams make decisions.