HCD Design Lead & UI/UX Research for CRM Modernization
Leidos
Leidos in Baltimore, MD seeks a Human-Centered Design Lead, UI/UX Researcher to drive user-centered research and design for the CMS CRM modernization project. You will lead HCD activities, gather stakeholder input, create personas and journey maps, and translate findings into validated prototypes and backlog items for Agile delivery. The role emphasizes accessibility (Section 508) and collaboration with product teams. #J-18808-Ljbffr
$107.9k - $195.05k
...Leidos currently has an opening for a Human-Centered Design (HCD) Lead, UI/UX Researcher to work in our Baltimore, Maryland office. This... ...Center for Medicare and Medicaid Services (CMS) modernize its legacy Contact Center CRM platform through user-centered research, design,...CRMUxFull timeWork at office- ...Leidos in Baltimore, MD is seeking a Human-Centered Design (HCD) Lead, UI/UX Researcher to guide usability research for CMS CRM modernization. You will lead interviews, workshops, and usability testing to ensure CSR, supervisor, and CMS stakeholder needs are reflected...CRMUx
- ...Responsibilities: Plan, design, and conduct... ...user research including interviews... ...workflows. Plan and lead interactive... ...Create high-impact UX artifacts including... ...adhere to HCD principles, accessibility... ...Management or CRM platforms within... ...collaborative UI/UX handoffs with...CRMUx
- ...UI/UX Developer in ServiceNowLooking for a JavaScript developer to code and maintain common... ...developer must have expert command of modern JavaScript application patterns, libraries... ...• Collaborate with UX engineers and designers to implement markup/designs• JavaScript design...Ux
- ...Job Description Job Description UX/UI Designer – Enterprise Applications & Service Design (Hybrid) Location:... ...with a strong background in user-centered design, research, and enterprise application modernization. This position supports the design and improvement...UxFull timeContract work
- ...wireframes, prototypes, and high-fidelity visual designs that bring our brand to life and... ...seamless user interactions Conduct user research and usability testing to inform design... ...portfolio showcasing your design process, UX/UI skills, and visual design abilities ~[Preferred...UxFull time
$106.65 - $120.07 per hour
...A leading aerospace solutions provider is seeking a UI/UX Engineer to support their Advanced Technology Software Engineering Team in Linthicum, MD. The role requires designing intuitive interfaces to enhance user adoption of software products. Ideal candidates have a bachelor...UxContract work- ...Planit Inc. in Baltimore, MD is seeking a Senior UX/UI Designer who bridges Creative, Strategy, and Dev to deliver cohesive web and digital experiences. You will translate brand needs into wireframes and impeccably designed interfaces, collaborating with Dev to bring...Ux
- ...Big Impact Tech (BIT) is seeking a senior UI/UX Designer to craft responsive interfaces across web, mobile, and game formats. You will mentor junior designers, collaborate with instructional designers and developers, and ensure user-centered design principles drive product...Ux
$70k - $80k
...properties. They also lead the design, social, and multimedia... .... Design clear UX and on-page copy for event... ...event registration and CRM platforms (Blackthorn,... ...public policy, data-driven research, and bold strategies... ...messaging to grow and modernize audiences, strengthen...CRMUxFor contractorsWork at officeLocal area$183.4k - $322.1k
...will be responsible for: Leading engagements that define... ...intent with technology modernization priorities, target... ...agentic AI orchestration design, platform requirements,... ...optimization, service design, UX design, and customer... ..., campaign automation, CRM, and lead-to-loyalty...CRMUxSeasonal workLocal areaVisa sponsorship- ...Health Analytics is seeking a Human-Centered Design (HCD) Specialist to improve digital... ...navigate and use. The HCD Specialist will research user needs, test design ideas, and work with... ...of experience in human-centered design, UX research, service design, or product design...Ux
$110k - $125k
...Senior UX/UI Designer Planit | Job Description Summary The Senior UX/UI Designer connects Creative, Strategy, and Dev to deliver a holistic vision and execution for clients’ web and digital experiences. You will also be the bridge between human behavior and...UxWork at office3 days per week- ...Leidos in Baltimore, MD is seeking a Pega Senior Developer to modernize CMS CRM workflows with AI-driven capabilities. You will lead Pega development, design automated processes, and build AI-enabled guided workflows within CSR workspace. The role requires 8–10 years...CRM
- ...Consultant for Salesforce 311 Modernization plays a HANDS-ON pivotal role... ...organizational goals and objectives. ? Lead change management initiatives... ...& User Support ? Design and manage user-centric training... ...? Experience with large-scale CRM or ERP implementations, with specific...CRMUxLong term contractImmediate start
$113.3k - $188.8k
...are seeking a proactive Senior UX Researcher to shape customer- and banker... ...product teams, including designers, product managers, and engineers... ...into user interactions with modern financial products and strengthen... ...rigor. Guide design leads on clear disciplined prioritization...UxFull timeWork experience placementWork at office$111.8k - $195.9k
..., Carey IT and Software Services who will lead the school’s SaaS portfolio strategy, manage... ...direct responsibility for the design, development, and application of technical... ...Development Life Cycle - AdvancedUser Experience (UX) - Advanced The core technical skills listed...CRMUxFull timeContract workLocal areaMonday to Friday3 days per week- ...Reliability Engineer (SRE)/Senior Cloud Engineer to join the Baltimore, Maryland team, supporting CMS CRM modernization in AWS Enclave and Pega Cloud for Government. You design, build, and operate highly available cloud infrastructure and implement SRE practices with SLOs...CRM
- ...ServiceNow UI UX Designer Location: Washington, DC (Hybrid 2-3 days onsite weekly) Company... ...prototypes, and finished products. • Researches industry & technology creative trends... ...Demonstrated experience serving as a functional lead, including mentoring/coaching junior...UxFull time
- STV, Inc. in Maryland seeks an experienced Project Manager to lead a signature transit modernization program with alternative delivery experience. You will oversee design-build teams, manage scope, schedule, budget, and risk, and coordinate with MTA, local jurisdictions...Local area
$92.3k - $166.85k
...product strategy and roadmap for the modernization of its legacy Contact Center CRM platform into a modern, AI-enabled, cloud... ...them into product requirements.• Lead discovery sessions, design reviews, and Human-Centered Design (HCD) workshops, including interviews, surveys...CRMFull timeWork at office- ...Cactus Communications is seeking accomplished physician-researchers to serve as Subject Matter Experts in Generative AI for medical research... ...medical researchers, GenAI engineers, data scientists, UX designers, and product managers to advance AI-enabled products for evidence...Ux
$131.3k - $237.35k
...The Pega Lead System Architect shall own the overall Pega technical architecture and... ...all Pega delivery teams supporting the CRM modernization effort. Responsibilities shall include,... ...technical architecture, including application design, data model, case type hierarchy,...CRMUx- About the job Junior UI/UX Designer We are seeking a talented and creative Junior UI/UX Designer to join our growing team. As a Junior UI... ...integration of design and functionality - Conduct user research and gather feedback to inform design decisions - Create wireframes...Ux
- ...experienced Change Management Lead to support the City of Baltimore's Salesforce 311 Modernization initiative. This position will... ...needs and improve workflows. Design and manage training programs, user... ...Customer Relationship Management (CRM) or Enterprise Resource...CRMUxLocal area
- ...Senior UI/UX DesignerEmployment Type: Full-Time, ExperiencedCGS is seeking a Senior UI/UX Designer to join our team supporting a wide-ranging technical support... ...and attributes for success:Lead full-scale UX design efforts to include research, blueprinting, and evaluating...UxFull timeWork at office
- ...the Company Mango Voice is a leading provider of cloud-based... ...collaborative Senior Backend Engineer to design, write software for, and... ...focusing on data integrations (CRM/PMS/EHR) and AI-driven workflows... ...Partner with other engineers, UX/Design, and Product teams to ensure...CRMUxRemote work
- ...Magpie Health Analytics, Inc. is seeking a Human-Centered Design Specialist to improve digital applications for federal health clients. You will research user needs, test design ideas, and collaborate with product managers, developers, and stakeholders to turn findings...Ux
$38.98 per hour
...a plus. · Familiarity with cloud-hosted web environments and modern web development practices. BENEFITS The BMA is an equal... ...unit position. SALARY: $38.98 per hour APPLY Research suggests that women and individuals from underrepresented backgrounds...CRMUxHourly payOngoing contractPart timeLocal areaVisa sponsorshipWork visaFlexible hours- ...closely with data scientists and UX specialists to build guided... ...traditional reporting with modern AI-driven interaction... ...consultancy that partners with leading organizations to design, build, and operationalize data... ...analytics Partner with UX/UI consultants to implement reusable...Ux
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