Project Management Specialist - Systems

Biesse America is seeking a highly organized and technically driven professional to support the coordination of Systems Lines installations, commissioning activities, maintenance interventions, and customer support operations. This role serves as a key liaison between customers, Field Service Technicians, internal departments, and HQ teams to ensure projects and service activities are completed safely, efficiently, and on schedule.

Key Responsibilities

• Coordinate Systems Lines installation, commissioning, warranty, and maintenance activities through final customer acceptance (SAT).
• Manage project documentation, installation schedules, shipment tracking, spare parts coordination, and stakeholder assignments.
• Organize remote and on-site support logistics for Field Service Technicians (FSTs), including scheduling, dispatching, and travel coordination.
• Monitor installation and repair progress, identify and escalate technical or scheduling issues, and support corrective actions as directed.
• Support customer uptime by coordinating service interventions and tracking work order completion.
• Prepare service quotations and maintain accurate service and project documentation.
• Coordinate meetings with customers, internal departments, and HQ teams to ensure alignment on project timelines and expectations.
• Collaborate with customers prior to installation to verify site readiness, utilities, IT requirements, and equipment availability.
• Monitor daily site activities, technician schedules, project costs, and installation progress while resolving operational issues as needed.
• Complete post-installation reporting, project analysis, and CRM documentation.
• Ensure compliance with company safety policies and applicable regulations.
• Travel to customer sites may be required.

Qualifications

• Experience coordinating projects, installations, or field service activities within a manufacturing, industrial, or technical environment preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working cross-functionally with technical teams, customers, and internal departments.
• Proficiency with project tracking, scheduling, and service documentation systems preferred.