Customer Service Representative

Customer Service Representative

Make an impact. Build relationships. Solve real problems.

Are you a customer service pro who enjoys solving problems and building meaningful relationshipsnot just handling calls? If you're ready to move beyond a typical call center environment and take ownership of customer experiences, this role at Amatrol could be your next step. We're looking for a detail-oriented, solutions-driven Customer Service Representative to support our educational sales teams. In this role, you'll work closely with customers and internal partners to deliver exceptional service and ensure every interaction counts.

What You'll Do

• Be the first point of contact for customers via phone and emailresolving questions quickly and professionally
• Build strong, long-term relationships with repeat customers
• Investigate and solve customer issues with critical thinking and attention to detail
• Maintain accurate records of customer interactions and follow-ups
• Support quoting processes and help coordinate international shipments

What You Bring

• A passion for delivering outstanding customer service
• Strong communication skills with a friendly, professional approach
• Excellent attention to detail and organizational skills
• Proficiency in Microsoft Office (especially Excel, Word, Outlook)
• Associate degree preferred, but not required

What We Offer

• Competitive benefits: medical, dental, vision
• 401(k) with company match
• 3 weeks PTO in your first year (growing to 5 weeks over time)
• 7 paid holidays
• Company-paid life insurance and short-term disability
• A supportive team where your ideas and contributions matter

Why Amatrol?

At Amatrol, we believe work should be meaningfuland enjoyable.

• Work-Life Balance: No weekends, plus generous PTO and paid holidays
• Positive Culture: Team events, lunches, and a collaborative environment
• Career Growth: Opportunities to advance and access to our in-house eLearning (similar to Ivy Tech coursework)
• Purpose-Driven Work: Help shape the future workforce through industry-leading training solutions

About Amatrol

For over 40 years, Amatrol has been a global leader in technical education solutionshelping individuals gain the skills they need to succeed in manufacturing, energy, and beyond. Join us and be part of a mission that truly makes a difference.