Customer Service Representative
$15 per hourExperis
Customer Service Representative
Our client, a healthcare industry leader, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting patients, caregivers, and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a commitment to providing outstanding service, aligning successfully with the organization's mission to deliver compassionate and efficient healthcare support.
Location: Louisville, KY
Pay Range: $15
What's the Job?
- Handle inbound and outbound phone calls to/from patients, caregivers, and providers.
- Provide appropriate customer service and an effortless experience to the caller.
- Provide accurate information to the caller.
- Process refills and schedule shipments for patients or providers.
- Resolve the callers' needs efficiently and professionally.
What's Needed?
- Minimum of 1 year call center experience preferred.
- Previous healthcare experience desired.
- Excellent interpersonal communication skills.
- Strong problem-solving skills.
- Proficient with Microsoft Office and able to type 35+ WPM.
What's in it for me?
- Onsite training from 8am-4:30pm for the first 4-6 weeks.
- Permanent schedule once training is successfully completed: 11:30am-8pm.
- Opportunity to work in a supportive healthcare environment.
- Develop valuable customer service skills applicable across various industries.
- Be part of a team committed to making a positive impact on people's health and well-being.
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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