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Customer Service Representative

$15 per hour

Experis

Customer Service Representative

Our client, a healthcare industry leader, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting patients, caregivers, and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a commitment to providing outstanding service, aligning successfully with the organization's mission to deliver compassionate and efficient healthcare support.

Location: Louisville, KY

Pay Range: $15

What's the Job?

  • Handle inbound and outbound phone calls to/from patients, caregivers, and providers.
  • Provide appropriate customer service and an effortless experience to the caller.
  • Provide accurate information to the caller.
  • Process refills and schedule shipments for patients or providers.
  • Resolve the callers' needs efficiently and professionally.

What's Needed?

  • Minimum of 1 year call center experience preferred.
  • Previous healthcare experience desired.
  • Excellent interpersonal communication skills.
  • Strong problem-solving skills.
  • Proficient with Microsoft Office and able to type 35+ WPM.

What's in it for me?

  • Onsite training from 8am-4:30pm for the first 4-6 weeks.
  • Permanent schedule once training is successfully completed: 11:30am-8pm.
  • Opportunity to work in a supportive healthcare environment.
  • Develop valuable customer service skills applicable across various industries.
  • Be part of a team committed to making a positive impact on people's health and well-being.

Upon completion of waiting period consultants are eligible for:

  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Insurance
  • Business Travel Insurance
  • 401(k), Plus Match
  • Weekly Pay
Vacancy posted 20 hours ago
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