Customer Service Representative

Our client, a healthcare industry leader, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting patients, caregivers, and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a commitment to providing outstanding service, aligning successfully with the organization's mission to deliver compassionate and efficient healthcare support.

Job Title: Customer Service Representative

Location: Louisville, KY

Pay Range: $15

What's the Job?

• Handle inbound and outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers' needs efficiently and professionally.

What's Needed?

• Minimum of 1 year call center experience preferred.
• Previous healthcare experience desired.
• Excellent interpersonal communication skills.
• Strong problem-solving skills.
• Proficient with Microsoft Office and able to type 35+ WPM.

What's in it for me?

• Onsite training from 8am-4:30pm for the first 4-6 weeks.
• Permanent schedule once training is successfully completed: 11:30am-8pm.
• Opportunity to work in a supportive healthcare environment.
• Develop valuable customer service skills applicable across various industries.
• Be part of a team committed to making a positive impact on people's health and well-being.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.