Patient Services Representative

Patient Services Representative

Schedule: Monday-Saturday, approximately 40 hours per week. Employees who work Saturday will receive a weekday off.

Position Summary

We are seeking a friendly, organized, and customer-focused Front Desk Receptionist to be the first point of contact for our patients. In this role, you will greet patients with professionalism and compassion while ensuring an efficient check-in and check-out experience. You will be responsible for verifying patient information, processing payments, scheduling appointments, maintaining accurate records, and supporting communication between patients, providers, and clinical staff.

What You'll Do

• Welcome and check in patients in a friendly, courteous, and professional manner.
• Update, verify, and accurately enter patient demographic and insurance information using multiple medical software systems.
• Complete the patient registration process by reviewing documentation for accuracy and obtaining any missing information.
• Prepare paperwork for patient appointments.
• Verify insurance eligibility and benefits as needed.
• Collect co-pays, deductibles, coinsurance, past-due balances, and other applicable fees.
• Answer patient questions regarding billing, payment arrangements, and account status, or direct complex issues to the appropriate team member.
• Monitor patient flow and communicate schedule updates or concerns to clinical staff.
• Serve as a liaison between patients, guests, providers, and back-office staff.
• Reconcile daily cash collections and payment reports.
• Schedule, reschedule, and confirm patient appointments.
• Create, maintain, organize, and file patient charts and medical records.
• Perform general administrative duties, including copying, scanning, faxing, filing, and document management.
• Complete the patient check-out process, ensuring all required forms are completed and medical records are updated.
• Maintain a clean, organized, and well-stocked front desk and waiting area.
• Follow all company policies, procedures, and compliance requirements.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong customer service skills with a professional and positive attitude.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Basic computer proficiency and ability to learn multiple software applications.

Preferred

• Previous receptionist, front desk, customer service, call center, or high-volume telephone experience.
• Experience in a medical office or healthcare setting is a plus but not required.

What You Will Receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.