Service Advisor / Service Writer

Job DescriptionJob DescriptionAre you ready for an exciting and rewarding career in the Marine Industry? Doug Russell Marine, is seeking a Marine/Automotive/RV Service Advisor who is a self-motivated, detail-oriented, and well-organized individual capable of coordinating the service work for customer boats and watercraft. This is a Monday through Friday, full time, year round position.Responsibilities include-developing relationships with customers through successful management of service and product delivery, developing cost estimates, scheduling and tracking repairs, and documenting work to be performed and work that has been completed. The Service Advisor is the “go to” person at Doug Russell Marine when a customer drops off or picks up for service and is usually the point of contact throughout the service process. Experience in the marine, automotive, or RV industry as a Service Writer or Advisor preferred. Ideal Candidate will be a boating enthusiast with a friendly and positive disposition and a strong knowledge of boats and boat systems.Requirements:Strong leadership and communication skillsWell organizedExcellent customer relations skillsSelf-starterStrong attention to detail in organizational, time management, observation and listening skillsHigh level writing and computer skills.Mechanical aptitudeDuties:Greet customers and provide excellent customer serviceBuilding trust, educating customers, and framing recommendations around boating, safety, and longevityListen to customer concerns and accurately document themSchedule appointments and maintain the service scheduleCommunicate with technicians to ensure timely completion of repairsPrepare accurate estimates for repairsProcess payments and handle cash transactionsProvide updates to customers on the status of their repairsMaintain a clean and organized work areaBenefitsRetirement PlanHealth InsuranceDentalPaid time offJob highlightsExperience in the Marine/Automotive/RV industry as a Service Writer or Advisor preferred.Honesty and IntegrityDrug free workplaceCustomer Service experienceStable work HistoryDriver’s License (preferred)Work location: In Person Worcester, MAJob Type: Full-timeBenefits:401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offShift:8 hour shiftDay shiftWork Days:Monday to FridayApplication Question(s):Do you have any boating experience?How many years of service writing experience do you have?License/Certification:Driver's License (Preferred)Work Location: In person