Slot Technician - 2 Coppers Casino - Juneau

Job Description

Job Description

Description:

Slot Technician

Department: Gaming

Location: Juneau

Covered Position: Yes

Exemption Status: Non- Exempt

Purpose: . The Slot Technician is responsible for the installation, maintenance, troubleshooting, and repair of electronic gaming machines (EGMs), including slot machines and related gaming equipment. This position ensures all machines operate efficiently, securely, and in compliance with Tribal Gaming Regulations, National Indian Gaming Commission (NIGC) standards, and applicable federal and Tribal laws.

The Slot Technician plays a critical role in minimizing downtime, supporting revenue generation, and maintaining a high-quality gaming experience for patrons.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

· Machine Maintenance & Repair

· Install, configure, test, and maintain slot machines and gaming devices.

· Diagnose and repair mechanical, electrical, and software issues.

· Perform preventative maintenance to ensure optimal machine performance.

· Replace components such as bill validators, printers, buttons, and monitors.

· Troubleshooting & Technical Support

· Respond promptly to machine malfunctions and service calls.

· Identify root causes of technical issues and implement effective solutions.

· Maintain detailed logs of repairs, maintenance, and machine performance.

· Coordinate with vendors for advanced troubleshooting and parts replacement.

· Compliance & Security

· Ensure all gaming machines meet Tribal Gaming Regulatory Authority (TGRA) standards and NIGC requirements.

· Assist with machine audits, inspections, and regulatory reporting.

· Maintain strict adherence to internal controls, surveillance protocols, and confidentiality standards.

· Report any suspicious activity, tampering, or irregularities immediately.

· Operations Support

· Assist with slot machine moves, installations, conversions, and floor reconfigurations.

· Support gaming floor staff with technical issues impacting customer experience.

· Participate in inventory control and parts management.

· Assist in preparing machines for regulatory approval and licensing.

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

· Knowledge of electronic, mechanical, and computer-based systems.

· Ability to troubleshoot and repair complex technical equipment.

· Strong attention to detail and accuracy.

· Ability to read and interpret technical manuals and schematics.

· Understanding of gaming regulations, internal controls, and compliance requirements.

· Strong organizational and documentation skills.

· Ability to work independently and as part of a team.

· Effective communication and customer service skills.

· Ability to maintain confidentiality and handle sensitive information appropriately.

Minimum Qualifications (education, experience, skills):

· High School Diploma or GED required.

· Two (2) years of experience in electronics, mechanical repair, IT support, or gaming operations.

· OR a combination of education, training, and experience that provides the required knowledge, skills, and abilities.

· Ability to obtain and maintain required Tribal gaming licenses and clearances

Preferred Qualifications (education, experience, skills):

· Experience working in a casino or gaming environment.

· Technical certification in electronics, IT, or related field.

· Experience with slot management systems (e.g., IGT, Aristocrat, Scientific Games).

· Familiarity with Class II gaming systems and networked gaming environments.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

· Work performed primarily on the gaming floor and requires standing, walking and active engagement for extended periods.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

· Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.