Customer Service Representative - Customs Brokerage

Customer Service Representative - Customs Brokerage

Full-time

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer's instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations
• Support process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvements
• Participate in AI and automation initiatives, such as:
• Identifying repetitive or manual tasks suitable for automation
• Supporting AI-enabled tools (e.g., reporting automation, workflow optimization, data analysis support)
• Help document standard operating procedures (SOPs) and process changes
• Analyze trends and performance data to support leadership decision-making
• Collaborate with cross-functional teams across the branch to support operational initiatives
• Provide analytical, documentation, and administrative support as needed

Qualifications

• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Strong interest in data analytics, AI, automation, and process improvement
• Intermediate to advanced Microsoft Excel skills (data analysis, formulas, pivot tables)
• Familiarity with data visualization or analytics tools (e.g., Power BI, Excel, Co-Pilot, etc) is a plus
• Analytical mindset with strong attention to detail
• Ability to multi-task, prioritize, and stay organized in a fast-paced environment
• Proactive, curious, and eager to learn new technologies
• Strong written, verbal, and interpersonal communication skills
• Comfortable working independently and collaboratively in a professional environment

Additional Information

The pay range is $23.50- $25.00/hour.

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.

Job Location

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