Concierge

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:  

Basic Function: Greets guests to a relaxing spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one-year related experience in guest service.

Job Specifications:  

• Starting Wage: $20.00/hr - $23.00/hr  

• Employment Type: Winter Seasonal 2026/2027  

• Shift Type: Full Time and Part Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

Job Responsibilities:  

• Perform opening/closing duties checklists for spa, pool, and health club as assigned for shift.
• Ensure smooth flow of appointments and support spa technicians to optimize guest experience.
• Prioritize revenue opportunities through reservations, up-selling, waiting lists, and scheduling efficiency.
• Keep guests and staff informed on daily scheduled activities and operational changes.
• Manage Naturespa email and voice mail messages to optimize sales and operations.
• Manage spa group reservations and experience.
• Acknowledge weekly Safety Trainings and attend seasonal Guest Service Trainings
• Perform cleaning duties to maintain reception desk, waiting areas, retail shop, fitness center, locker rooms, pool and other recreation areas throughout shift
• Assist guest service concerns as they arise to address any operational problems.
• Inspect and upkeep the facilities including general cleanliness and report equipment maintenance
• Perform duties to maximize safety and minimize risk to self and others.
• Comply with all resort policies, procedures and standards of operations
• Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests and co-workers
• Comply with department dress code to include neatness, name tag, and hygiene
• Launder spa linens and fitness center laundry as needed
• Able to receive constructive feedback and training to ensure quality and safety
• Performance of all special projects as requested by spa management or resort   management

Job Requirements:   

• Good clerical and math skills -required
• Proficiencies in Microsoft systems: Word, Publisher, Excel, One Drive, Outlook -   required
• Experience with SpaSoft or other related reservations/POS systems -- preferred 
• Excellent organization and guest service skills - required
• Ability to communicate effectively with guests on an individual and group basis -   required
• Must be able to maintain flexibility in schedule to meet guest occupancy and staffing   demands to include weekends and holidays -required
• Ability to lift 45 lbs. - required

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  517428
Reference Date: 09/09/2026 
Job Code Function: Front Office