Help Desk Intern

Are you passionate about providing technical assistance? Do you enjoy working collaboratively with others? If so, then Carlos Rosario International Public Charter School (CRIPCS) is the place for you.

Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. When you join the team at CRIPCS you become part of a unique, performance-driven organization where students are the center of our work and excellence permeates.


The mission of Carlos Rosario International Public Charter School is to deliver high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy.

Our organization's values guide our behavior:

• Integrity
• Respect
• Perseverance
• Compassion
• Inclusivity
• Collaboration

Help Desk Summer Intern (Unpaid)

ROLE SUMMARY: The Help Desk Summer Intern supports the Information Technology Department by providing first-level technical assistance to staff in a school environment. This position is intended for individuals seeking hands-on experience in IT support, customer service, and educational technology operations. The intern will assist with device support, account troubleshooting, classroom technology, and daily Help Desk operations while working in a collaborative and fast-paced environment.


CORE WORKSTREAMS AND RESPONSIBILITIES:

• Provide Level 1 technical support for hardware, software, and account-related issues.
• Assist students and staff with:

• Laptop and Chromebook troubleshooting
• Password resets and login issues
• Basic classroom technology and AV support

• Support device distribution, collection, and inventory tracking.
• Document support requests and updates in the ticketing system.
• Assist with computer setup, imaging, and maintenance.
• Escalate advanced technical issues to senior IT staff.
• Maintain professionalism and strong customer service while supporting a diverse adult student population.
• Follow school IT policies, procedures, and data privacy standards.
• Perform additional duties as assigned.

WHAT YOU'LL BRING:

• Basic technical knowledge.
• Strong communication skills.
• Service-oriented attitude.
• Reliability.
• Genuine desire to learn IT in a school setting.

EDUCATION, CERTIFICATION, AND OTHER:

• Interested in learning about Information Technology, Help Desk Support, or a related field.
• Basic understanding of Windows, ChromeOS, or common software applications.
• Strong communication and customer service skills.
• Ability to work collaboratively in a fast-paced environment.
• Reliable, organized, and willing to learn.
• Comfortable working with adult learners from diverse backgrounds.

Preferred Qualifications

• Enrollment in an IT, Computer Science, or technical training program.
• Familiarity with:
  • Google Workspace or Microsoft 365
  • Ticketing systems
  • Basic device troubleshooting
• Previous customer service or volunteer experience is a plus but not required
• Deep commitment to CRIPCS's core values and Diversity, Equity, Inclusion, and Belonging (DEIB) and ability to model those values in relationships with colleagues and partners.
• Must be able to provide proof of completed COVID-19 vaccination
• To ensure that you understand the school's commitment to our work and the expectations of all school community members in advancing Diversity, Equity, Inclusion, and Belonging work. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learning Opportunities

• Hands-on experience in a real-world Help Desk environment.
• Exposure to:
  • Device lifecycle management
  • IT ticket workflows and operations
  • School technology systems and procedures
• Mentorship from experienced IT professionals.
• Opportunity to strengthen technical troubleshooting and communication skills.

PHYSICAL REQUIREMENTS:

• Ability to lift and move equipment up to 25 lbs.
• Ability to stand, walk, and work at a computer for extended periods.

Salary: This position is unpaid

Locations: Harvard Campus and Sonia Gutierrez Campus

Even if you don't feel that all of the requested qualifications aren't your current strengths, we still welcome you to apply. We invite all candidates of diverse backgrounds to apply.

Apply directly at Carlos Rosario International Public Charter School's career page at