Jr. IT Administrator

Junior IT Administrator

We're looking for a motivated, curious, and people-oriented Junior IT Administrator to help support our growing internal technology environment.

This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience with modern enterprise IT systems, SaaS administration, identity management, and automation. You'll work closely with experienced operations and IT leaders while learning how high-growth companies manage technology at scale.

You do not need to be an expert in every platform we use. We care more about problem-solving ability, communication skills, curiosity, and a willingness to learn.

This is a great opportunity for someone interested in growing into Systems Administration, IT Engineering, SaaS Operations, or Security Operations over time.

Key Responsibilities

• Provide day-to-day IT support across hardware, software, laptops, and SaaS applications
• Assist with employee onboarding and offboarding, including account setup and access management
• Troubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace tools
• Support office IT operations and conference room technology
• Help manage platforms such as Google Workspace, Okta, Slack, Zoom, Jira, and Confluence
• Assist with user provisioning, permissions management, and access troubleshooting
• Support system updates, configurations, and operational improvements
• Maintain accurate documentation, guides, and operational procedures
• Assist with improving workflows and reducing repetitive manual tasks
• Learn and work with automation tools, APIs, and scripting over time
• Help identify opportunities to improve the employee IT experience
• Partner with operations, security, and engineering teams on internal technology initiatives
• Participate in troubleshooting, incident response, and continuous improvement efforts
• Contribute ideas that improve efficiency, scalability, and overall IT operations

Qualifications

• Bachelor's degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field
• Internship, campus IT, help desk, or technical support experience preferred
• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Interest in modern IT systems, SaaS platforms, and automation
• Comfortable working in a fast-paced, highly collaborative in-office environment

Preferred Qualifications

• Experience or familiarity with tools such as: Google Workspace, Okta, Slack, Zoom, and ServiceNow.
• Experience troubleshooting and supporting Windows and macOS endpoints.
• Basic understanding of identity and access management, onboarding/offboarding and asset lifecycle management
• Exposure to scripting or automation tools like: PowerShell, Python and JavaScript
• Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control
• CompTIA A+, Network+, Security+, Google IT Support, or similar certifications are a plus