System Administrator

Job Description Job Description About Matter Health Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are rapidly expanding and are seeking mission-driven professionals who thrive in fast-paced, people-centered environments. We Lead with Love in Everything We Do. About the Role Matter Health is seeking a hands-on System Administrator to join our Information Technology team in our Memphis office. In this role, you will administer our identity, endpoint, mobile, and communications platforms, provide responsive user support, and serve as a trusted resource for our business applications. You will manage Microsoft Entra ID and Intune, support mobile devices and cellular services, and administer platforms such as 8x8, Timeero, and Claude. You will also support applications containing protected health information, such as CallMyDoc, and partner with our Managed Service Provider (MSP) to resolve issues and maintain reliable systems. This role is ideal for someone who enjoys owning the details, troubleshooting complex issues, and delivering reliable, people-first IT service across a growing healthcare organization. This is a full-time, on-site position based in our Memphis office and reports to the IT Operations and Security Director. Key Responsibilities Identity & Endpoint Management Administer Microsoft Entra ID, including user and group lifecycle management, device registration, Conditional Access, multifactor authentication, and role-based access. Manage Microsoft Intune for Windows, macOS, iOS, and Android endpoints, including enrollment, compliance and configuration policies, application deployment, and update management. Support onboarding, role changes, and offboarding in coordination with HR and department leaders, ensuring access is granted and removed accurately and on time. Maintain accurate device inventory and manage the endpoint lifecycle from provisioning through decommissioning. Support security baselines and policy enforcement, and help collect evidence for internal reviews and audits. Mobile Device, SIM & Cellular Management Administer the mobile device management platform for company-owned and approved mobile devices, enforcing security and compliance policies. Manage SIM provisioning, cellular plans, carrier accounts, and device assignments. Monitor usage and costs and recommend opportunities to improve efficiency. Coordinate device ordering, activation, replacement, lost or stolen device response, and remote wipe procedures. Collaboration & Business Platform Administration Administer 8x8 telephony and communications, including users, extensions, call routing, queues, and licensing. Troubleshoot call quality and connectivity issues. Administer Claude for the organization, including user provisioning, access, configuration, and adherence to organizational AI usage and data handling policies. Administer Timeero, including user setup, permissions, configuration, and troubleshooting. Provide application support for platforms containing protected health information, including CallMyDoc, in accordance with organizational policies. Partner with department leaders to understand business needs, document configurations, and keep platform settings aligned with policy. Coordinate with our MSP and vendors on system issues, maintenance, and troubleshooting that require additional support. Qualifications Hands-on experience administering Microsoft Entra ID, including user access, multifactor authentication, and access policies. Experience managing endpoints through Microsoft Intune or a comparable endpoint management platform. Experience supporting Windows, macOS, iOS, and Android devices, including enrollment, configuration, application deployment, and troubleshooting. Experience administering mobile devices, cellular accounts, SIMs or eSIMs, and device inventory. Experience configuring and supporting business applications, user permissions, and communications platforms. Ability to troubleshoot technical issues, coordinate with vendors or service providers, and communicate clearly with users of varying technical backgrounds. Ability to manage access and devices securely and follow organizational requirements for sensitive information. Strong organization and documentation skills, with a responsive, service-oriented approach to supporting employees. What Success Looks Like Employees have the devices, applications, and access they need to perform their work effectively. Onboarding, role changes, and offboarding are completed accurately and on time. Endpoints and mobile devices remain secure, compliant, and accurately tracked. Business and communications platforms are reliable, well-documented, and maintained with clear ownership. Technical issues are resolved promptly, with effective coordination across internal teams, vendors, and our MSP. Platform configurations and access records support internal reviews and audits. Why Matter Health At Matter Health, we believe that where you live should never determine the quality of care you receive. Every team member is vital in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems. This isn't just a mission statement—it's the work we do every day. We Lead with Love in Everything We Do. Working at Matter Health We're committed to supporting our team both professionally and personally. Benefits for full-time team members begin on the first of the month after your start date. Health & Wellness Medical, dental, and vision coverage Employer-funded HSA options Employer-paid life and disability insurance Voluntary illness, accident, and hospitalization coverage Access to Matter Health's in-person and virtual care services Financial Security Competitive compensation 401(k) with company match starting on Day 60 Financial wellness resources and support Time Away Up to 4 weeks of PTO 10 paid company holidays 2 volunteer days annually for meaningful causes Eligibility is based on full-time employment status. Additional details will be shared during the interview process. Equal Opportunity Employer Matter Health is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and foster an environment where every team member feels valued, respected, and supported.