BDC Service Clerk

Job Description

Job Description

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!

We truly value our team members, as they hold the most important job there is, ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for a BDC Service Agent who has a high level of integrity, is hardworking, and motivated to join our team.

Position Summary 

Position: BDC Service Representative 

Classification: Full Time 

Reports To: Service Manager 

Work Location: In person; Pasadena, TX

Essential Duties include but are not limited to: 

• Handle incoming service phone calls and online appointments.
• Identify the customers’ needs and schedule service appointments.
• Make sure customers’ messages are relayed to their dedicated advisor.
• Knowledge and understanding of service writing experience and service drive operations.
• Receive inbound service phone calls.
• Place outbound phone calls to clients.
• Ensure all clients’ concerns are addressed prior to appointment date such as cost, warranty, and appointment duration.
• Contact clients prior to the appointment to confirm the date and time.
• Follow up post visit to ensure customer satisfaction.
• Provide accurate information regarding products and services.
• Process orders and payments in accordance with company policies and procedures
• Utilize customer relationship management (CRM) software to track customer interactions.
• Maintain professional and courteous demeanor at all times.
• Able to establish and build relationships with customers.
• Responsible for maintaining minimum quota requirements as outline by management.
• Adhere to all company policies and procedures.
• Other Duties May be assigned

 

Knowledge, Skills & Abilities: 

• Basic computer skills required to maintain CRM
• Strong sales, communication, and customer service skills
• Able to work individually as well as part of a team.

Relevant Work Experience & Other Requirements : 

• Must meet dealerships requirements for employment which include background check and drug screening
• Previous dealership BDC/customer service experience is a plus
• Ability to multitask and prioritize tasks
• Proficiency with computers and various software applications
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.
• Bilingual preferred

 

Physical Requirements:

• Must be able to sit, stand, and/ or walk for extended periods of time

Compensation & Benefits: 

• Competitive Commission Based Pay Plan 
• Paid Time Off 
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

 

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).