Arcade Manager/Supervisor

Arcade Manager Stars and Strikes Family Entertainment Center is seeking an Arcade Manager who is ready to be part of a high volume, fast-paced Entertainment Center. The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Arcade Manager, you would be responsible for the overall operations of our state-of-the‑art games rooms featuring arcade games, virtual reality, laser tag, bumper cars, and other attractions. This position will be directly responsible for meeting and exceeding sales goals, running a full retail‑style prize center, analyzing and understanding game payouts, and training and maintaining team members for a variety of positions—all while ensuring we exceed our guests' expectations. Key Responsibilities Ensure an excellent guest experience. Meet & exceed arcade sales goals. Manage retail‑style prize store. Hire, train & manage hourly staff. Complete arcade audit. Additional Duties Analyze game payouts. High‑end reconciliation. Merchandise prize store. Order arcade inventory. Organize storage room. Price new items. Test drive. Arcade reporting. What We’re Looking For 1-2 years of management experience. Experience in retail or sales is a plus. Friendly and professional demeanor. Ability to analyze reports and proficiency with Excel. Knowledge of Meriq, Tripleseat, Vector, Micros and Embed software is a plus. Core Competencies People Leader: Develop staff, navigate chaos, motivate others, thrive in ambiguity, cultivate excellent guest experiences. Arcade Expert: Problem‑solver, attention to detail, technical proficiency. Benefits Health & 401(k) benefits. Bonuses. Paid Time Off. Profit‑sharing. Free bowling, laser tag & gameplay. We are a family‑owned business and consider our team members part of our family. We equip team members to achieve their career dreams and provide training to do so. With continued expansion throughout the Southeast, there are many opportunities for advancement within the company. We encourage team members to have fun while they work and provide opportunities for giving back to the community. Stars and Strikes is an Equal Opportunity Employer. #J-18808-Ljbffr