Associate Data Center Ops

JOB DESCRIPTION

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Associate, Data Center Operations is responsible for the safe operation, monitoring, maintenance, and optimization of critical data center infrastructure. This role supports high-availability environments by operating and maintaining mechanical, electrical, and control systems, while collaborating with internal teams and third-party vendors to mitigate risk, resolve issues, and continuously improve operational performance. This position reports directly to the Senior Manager - Technology Operations Support.

RESPONSIBILITIES

Operations & Maintenance

• Operate, monitor, and maintain data center systems including, but not limited to the following:
  • Building Automation and Management Systems (BAS/BMS)
  • Mechanical systems (chillers, cooling towers, air handlers, pumps, compressors)
  • Electrical distribution systems (medium and low voltage)
  • Diesel generators and fuel systems
  • UPS systems and battery plants
  • Fire/life safety systems
• Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure.
• Conduct routine inspections of electrical and mechanical equipment.

Engineering & Problem Resolution

• Apply knowledge to resolve issues using manufacturer manuals, engineered drawings, schematics, and documentation.
• Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies.
• Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making.
• Seek opportunities to improve efficiency and reliability through changes in operational characteristics.

Vendor & Customer Collaboration

• Coordinate and lead third-party vendors during maintenance, repair, and project activities.
• Proactively communicate data center availability risks and operational concerns to DCI leadership.

Training & Compliance

• Participate in required on-site classroom, hands-on, and recertification training programs.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs

QUALIFICATIONS

Minimum Qualifications:

• College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• 3+ years of journeyman-level electrical or equivalent mechanical experience.
• Experience working in critical environments with strong analytical, problem solving, and decision-making skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.