Information Technology Support Specialist

5 days ago Be among the first 25 applicants This range is provided by Syntagma Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $80,000.00/yr Seeking an IT End-User Support Specialist for a direct hire opportunity with a client in the legal industry. A qualified candidate should be able to reliably commute to the Financial District in Manhattan 3x/week, have white-glove support experience, and is authorized to work in the US. Responsibilities: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Troubleshoot and resolve a wide range of technical problems, including: desktop and laptop hardware and software issues (Windows, macOS), network connectivity problems (LAN, WLAN, VPN), printers, mobile device support (iOS and Android), password resets and account management (via Active Directory) Install, configure, and maintain computer hardware, software, and peripherals. Coordinate with litigation support on installation/image of “trial laptops”. Coordinate with repairs (shipping laptops or parts for repair). Assist with the setup and maintenance of A/V equipment as needed. Document all support requests, troubleshooting steps, and resolutions in a ticketing system. Follow established IT procedures and contribute to the development of best practices. Escalate complex issues to senior IT staff or external vendors as necessary. Assist with IT projects, such as software upgrades, hardware deployments, and system migrations. Provide basic training and guidance to end-users on software applications and IT procedures. Ensure the security and confidentiality of firm data and systems in accordance with firm policies. Support internal software applications (e.g., document management systems, case management software) is a plus. Qualifications: Minimum of 4 years of experience in an IT support role within a professional services environment. Strong knowledge of Windows and macOS operating systems, experience supporting Office 365, Zoom, PowerPoint, Excel, and Teams. Proficiency in troubleshooting hardware, software, and network issues. Experience with provisioning, support and maintenance for mobile devices including iPhone, iPad, and Android. Excellent problem-solving and analytical skills with a strong attention to detail. Exceptional communication skills (both written and verbal). Ability to prioritize tasks, manage time effectively, and work independently. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to lift and move computer equipment as needed. Preferred Qualifications: Experience supporting legal-specific software applications (e.g., document management systems like iManage or NetDocuments, case management software like Clio or PracticePanther). Certifications such as CompTIA A+, Network+, or Security+. Experience with remote support tools. Seniority level Associate Employment type Full-time Job function Information Technology Industries Professional Services, Legal Services, and Law Practice #J-18808-Ljbffr Syntagma Group