Mail Opening Lead - 2nd Shift

Do you like working in a fast-paced, production/office-like environment without the stress of being on your feet!? We currently have multiple openings pat time 1st shift. Work supporting non profit organizations in our Milford, NH office.

Benefits include paid time off, as well as paid holidays.

Full-time Lead (2nd Shift) 4:00pm-12:00am

Innovairre - WE HELP PEOPLE WHO HELP PEOPLE

We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.

Location: 528 Route 13, Milford, NH 03055

See what our Milford New Hampshire employees have to say about our Donation Processing Business!

The Mail Opening Lead will lead and oversee efficient data entry, administrative, and cashiering operations within the payment processing system. This role requires strong leadership skills to guide teams, ensure adherence to deadlines, and provide continuous training as the payment processing system evolves.

Responsibilities and Activities:

• Leads in resolving errors and provides training to other departments on issue resolution.
• Develops and maintains Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Prepares and delivers timely project status reports to the operations management team.
• Manages workflow across data entry, administrative, and cashiering departments, including scheduling, task delegation, and end-of-shift updates.
• Ensures business goals, deadlines, and performance standards are met consistently.
• Trains and onboards new hires on data entry software systems and cashiering procedures.
• Provides ongoing training to existing employees as payment processing workflows evolve.
• Supports administrative tasks such as pulling rejects, managing physical documents, and coordinating Shred-It pickups.
• Oversees coin deposits, inventory, and cleaning processes per client specifications.
• Assists with cash deposits to Loomis from loading dock and verify/sign-off processes.
• Maintains client bank portal functionality and ensures accurate data management.
• Troubleshoots and resolves machine or system issues; coordinate with Technicians as necessary.
• Provides essential support and backup for other cashiers as needed.
• Performs additional responsibilities as necessary to ensure team's success.

QUALIFICATIONS

Education

• High school diploma or equivalent required; Associate's degree preferred.

Work Experience

• Previous experience in data entry, administrative support, or cashiering roles preferred.
• Experience in leading teams and providing training.

Knowledge, Skills, and Abilities

• Knowledge of payment processing systems or similar software is an advantage.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and ability to troubleshoot issues independently.
• Experience with Microsoft Office applications at an intermediate level.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills.
• Strong leadership and team management capabilities.