Service Associate

The Employer Solutions Associate will play a vital, behind the scenes role in helping our advisors support their clients with retirement planning. You’ll be the go-to resource for our Employer Retirement Solutions (ERS) team, helping to keep things running smoothly and compliantly. Whether it’s responding to advisor questions, preparing quarterly reports, managing projects, or coordinating with clients, your work helps ensure that retirement plans stay on track. This role also involves close collaboration with internal teams, keeping everyone informed and aligned with up-to-date retirement plan information. It’s a detailed oriented position where your support truly makes a difference for both our advisors and the clients they serve.

Essential Duties/Responsibilities

• Interact with clients to understand and resolve issues as they arise. Consult with the ERS team lead for guidance on direction. 
• Proactively follow-up on census regarding annual questionnaire from prior year that go to clients in Q1.
• Assist clients to understand how to log-in and complete 5500 annual tax forms.
• Liaison between the recordkeeper and other providers such as TPA’s, payroll, accountant, etc. with the client for the ERS team.
• Prepare and present 401k plan analysis to clients. 
• Respond to client issues and report weekly updates.
• Work with our advisor team to schedule meetings. 
• Perform other duties as assigned.

Benefit Summary

• Competitive Compensation
• Comprehensive Medical, Dental, and Vision Insurance
• Life Insurance
• Long Term Disability
• Supplemental Insurance
• Paid Time Off and Holidays
• Employee Advantage Program
• Employee Assistance Program
• 401(k) Matching 
• Eligible Profit Sharing 
• Career Development, Mentorship and Education
• Team Events
• Achievement Awards and Trips

Company Summary

Established in 1999, Trilogy has grown to be a nationwide firm with clients from coast to coast. We are committed to building strong relationships with our clients and applying sound financial principles to manage the more than $4 billion in assets entrusted to us. Committed to providing opportunities for people to live their best lives, we continue to recruit and mentor new talent to the industry. Consequently, our multi-generational staff of over 130 employees understands the needs and perspectives of a wide variety of client needs. Today, as always, Trilogy lives by its development motto: never stop growing. Where will Trilogy’s story lead? We believe the sky’s the limit. 

Visa Sponsorship is Not Available.

• Clear and effective communication skills.
• Ability to maintain a high level of accuracy in preparing and entering financial data.
• Ability to apply analytical and problem-solving skills.
• Organizational skills with the ability to multi-task, prioritize, and meet deadlines.
• Communication and interpersonal skills.
• Consistently produce accurate and high-quality deliverables.
• Self-motivated to learn and improve. Resourceful and detail-oriented.
• Ability to work independently with minimal supervision.

Minimum Qualifications

• Bachelor’s degree is preferred.
• Proficient in Microsoft Outlook and Microsoft Office Suite, including PowerPoint.
• Preferred candidate has knowledge of qualified plans, ERISA regulations, and plan administration.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires prolonged periods of time sitting or standing at a desk and working on a computer. The position and duties must be performed in the branch office. If performing work in a remote location, all compliance and office safety requirements apply. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

PM21

Compensation details: 25-28 Hourly Wage

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