IT Communication & Training Specialist

Job Description

Job Description

The Communication & Training Specialist is responsible for developing clear, engaging, and well-designed communications and training materials that support the adoption of university systems, processes, and initiatives. This role blends strong writing for training, web, and social media with visual design instincts, hands-on web development skills, and AI fluency, along with the ability to translate complex system functionality and process changes into content that end users can understand and apply. Working closely with business analysts, project managers, and system owners across the Data & Enterprise Applications team, the Communication & Training Specialist plays a key role in ensuring that changes to university technology and business processes are communicated effectively and that faculty, staff, and students are equipped with the training resources they need to succeed.

Required Qualifications

• Bachelor's degree in communications, English, instructional design, technical writing, education, or a related field, or equivalent professional experience.
• A minimum of three years of experience in communications, technical writing, training development, or a related discipline.
• Content samples for previous work will be requested as part of the screening and interview process.
• Demonstrated experience developing web content, including working within a content management system.
• Proven ability to translate technical or process-heavy information into clear, user-friendly written and visual materials.
• Strong project coordination skills, with the ability to manage multiple communication and training deliverables against overlapping deadlines.
• Excellent written and verbal communication skills, with strong attention to detail and editorial judgment.

Knowledge, Skills, and Abilities

• Proficiency with design and layout tools (e.g., Adobe Creative Suite, Canva, or similar) for producing polished visual communications.
• Familiarity with web content platforms (e.g., WordPress, SquareSpace, or similar) and basic HTML/CSS sufficient to update and troubleshoot web pages. Experience with Word Press is preferred.
• Experience with instructional design principles and adult learning theory a plus.
• Working knowledge of higher education systems such as Canvas, Anthology, or Slate is preferred, though not required.
• Ability to build effective working relationships with technical and non-technical colleagues alike.
• Strong organizational skills and comfort managing a documentation library or knowledge base.
• Self-directed with the ability to prioritize competing requests in a fast-paced, evolving environment.