Enrollment Specialist

Sierra Vista Child and Family Services

Description

An enrollment specialist focuses on providing direct, hands-on assistance to Medi-Cal members who need support completing the annual Medi-Cal renewal (redetermination) process to maintain their health coverage and avoid unnecessary disruptions in care utilizing the BenefitsCal platform. Services will be delivered through the office, as well as through telephone support, secure virtual assistance, and in-home support for members who face transportation, mobility, or technology barriers.

Qualifications:

High School diploma or GED required.
Proficient in Microsoft Office Suite, Outlook, Excel, Word.
Strong computer skills/data entry.
Knowledge of community resources.
Bilingual in Spanish required.
A valid California driver's license is required of staff who have regular driving duties and the driving record must meet the requirements of their position and be approved by the agency's insurance company.

Essential Job Functions:

Operate an agency or personal vehicle for work-related activities which may include, client visits, meetings, trainings, or other agency-related appointments
Ensure compliance with driving requirements, including maintaining a valid driver's license, current vehicle registration, and proof of insurance as required by agency policy.
Ability to communicate ideas in oral and written form.
Ability to instruct in group and individual settings.
Physical, mental, and emotional health adequate to perform duties.
Ability to work effectively with cultural/ethnic diversity.
Protect and honor individual integrity through confidentiality.
Ability wo work in a harmonious manner with subordinates, supervisors, and others.
Adhere to all applicable legal and ethical standards.

Responsibilities:

Utilize prevention strategies to promote stigma and discrimination reduction, suicide prevention, mental health awareness and well-being.
Provide access, advocacy, resources and linkage to clients and their families.
Interact productively within a multi-disciplinary team and other community organizations.
Maintain record and tracking systems that meet standards of the agency, The Joint Commission and contract.
Must implement program goals and objectives to meet and maintain contractual requirements and productivity.
Responsible for preventing and controlling infection.
Responsible for maintaining a culture of quality and safety.
Effectively use de-escalation skills and techniques for crisis prevention.
Properly administer the C-SSRS to help prevent suicide

Other:

Attend all required meetings and trainings.
Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
Other duties as assigned.

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Vacancy posted 2 days ago

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