Supervisor Marketplace

The Supervisor - MarketPlace is responsible for overseeing daily front-of-house operations and ensuring the highest level of guest service across all MarketPlace dining areas. This role supervises food service personnel, supports a clean and safe work environment, and ensures that every guest receives AAA Four Diamond service. The Supervisor works closely with the Manager to maintain productivity, staff engagement, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures all guests receive prompt, professional, and Four-Diamond-level service throughout their dining experience.
• Supervises and coordinates the daily activities of front-of-house and food service personnel to ensure efficient, accurate, and timely meal preparation and service.
• Prepares and adjusts work schedules to align staffing levels with business demands, ensuring adequate coverage, labor efficiency, and compliance with company policies.
• Assigns duties and monitors team member performance, providing coaching, feedback, and support to uphold service and cleanliness standards.
• Maintains a visible presence on the floor, assisting team members during peak periods and resolving operational or guest concerns in real time.
• Ensures cleanliness, organization, and sanitation of all dining rooms, service stations, and equipment in compliance with Health Department and company standards.
• Conducts regular inspections of dining and service areas to verify safety, sanitation, and service compliance.
• Assists in guest-facing duties when needed, including greeting, seating, serving food and beverages, and processing payments.
• Coordinates communication between front-of-house, back-of-house, and management teams to maintain seamless operations and efficient service flow.
• Monitors inventory and supply levels, restocking as needed and reporting shortages or maintenance issues to management.
• Completes all required administrative reports, logs, timekeeping records, and checklists accurately and in a timely manner.
• Responds promptly and professionally to guest feedback or service issues, ensuring satisfactory resolution.
• Supports training and development efforts by reinforcing service standards, cross-training team members, and promoting teamwork and accountability.
• Adheres to and enforces all company policies, food handling procedures, sanitation, safety, and emergency guidelines.
• Performs other job-related duties as assigned to support overall departmental efficiency and guest satisfaction.

SUPERVISORY RESPONSIBILITIES:

• Supervises front-of-house staff including servers, hosts, cashiers, and bussers.
• Recruits, trains, and evaluates team members; fosters development and team growth.
• Provides coaching, performance feedback, and corrective action as needed.
• Maintains compliance with grooming, service, attendance, and productivity standards.
• Ensures a safe, legal, and positive work environment for all team members.

QUALIFICATIONS:

• Strong verbal communication and guest service skills.
• High level of professionalism and leadership in a fast-paced environment.
• Ability to tactfully manage staff and resolve guest concerns effectively.
• Familiarity with food and beverage service standards, safety regulations, and sanitation procedures.

EDUCATION and/or EXPERIENCE:

• Associate's or Bachelor's degree in Hospitality, Business, or a related field is preferred.
• Food Handler Certification required or must be obtained upon hire.
• Minimum of 3-5 years of experience in food service, retail, or hospitality, with at least 1-2 years in a supervisory role.
• Proven ability to lead staff, coordinate daily operations, and maintain high guest service standards.
• Experience with POS systems, cash handling, inventory tracking, and merchandising.
• Knowledge of food safety regulations, sanitation practices, and product rotation procedures.
• Strong communication, organizational, and problem-solving skills in a fast-paced environment.
• Prior experience in a casino, resort, or multi-outlet food and retail setting is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and effectively with guests, team members, vendors, and management; responsible for overseeing daily operations, addressing guest concerns, directing staff, and ensuring product quality and customer service standards are met.
• Lifting and Carrying: Frequently lifts and carries merchandise, display items, inventory boxes, and supplies weighing up to 50 pounds; may assist with deliveries and stock rotation.
• Manual Dexterity: Regularly uses hands and fingers to operate POS systems, process transactions, handle merchandise, restock shelves, and complete daily paperwork and reports.
• Mobility: Continuously moves throughout the MarketPlace, including retail floor, stockroom, and storage areas; requires standing, walking, bending, lifting, and reaching for extended periods during active shifts.
• Stationary Work: Occasionally remains seated while completing administrative tasks such as scheduling, inventory entry, and shift reports.
• Tool Operation: Frequent use of POS systems, handheld radios, pricing tools, scanners, and standard office and retail equipment; ensures all tools are used safely and correctly by staff.
• Visual Acuity: Requires near and far vision to observe sales floor activity, review inventory documentation, monitor product placement, and identify guest service needs.
• Working Conditions: Routinely works in a high-traffic retail and guest service environment with exposure to varying lighting, temperature changes between front and back-of-house areas, and consistent guest interaction. Regular exposure to a smoking environment while transitioning through casino or public spaces.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.


WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.