Coupa Platform Support

Job Title: Coupa Platform Support/Administrator

Location: Philadelphia, PA (Secondary is Whitehouse Station, NJ, or Jersey City, NJ)

Duration: 6+ Months (Contract to hire/ Temp to hire)

Start: Late May or early June

JOB DESCRIPTION:

Responsibilities and Qualifications

Coupa Platform Support will support Global Procurement goals and initiatives. This role will manage supplier relationships as they pertain to Coupa integration, monitor and enforce compliant purchasing policies, and manage the escalation process for non-compliance. The Coupa Platform Support is a specialized position within Global Procurement and will be responsible for maintenance and project management within Coupa. Additional projects are expected to occur and may change frequently as Coupa becomes fully implemented and performing efficiently.

Key Focus Areas:

• Intake, Workflow, and Process Streamlining:
• Partner with stakeholders to optimize intake processes for procurement requests, ensuring efficient routing and approval.
• Analyze and refine workflow configurations to reduce cycle times and enhance user experience.
• Develop and implement best practices for process standardization across departments.
• Purchase Order Adoption:
• Drive and support organization-wide adoption of Purchase Orders, ensuring alignment with procurement policies and compliance requirements.
• Collaborate with business units to identify barriers to PO adoption and implement targeted solutions.
• Monitor PO usage and provide actionable insights to leadership for continuous improvement.

This position will require planning and support of:

Procurement

• Maintenance of approval workflows
• Configure and enforce buying policies with vendors in Coupa
• Review and report on RFQ and Sourcing events
• Design, build, and configure reports; Spend Analytics and Procurement Reporting
• Training and ongoing testing
• Issue Resolution
• Supplier Enablement Duties
• Supplier Compliance
• Assist with PO adoption initiatives, including training, communication, and reporting to drive compliance and efficiency

General

• Owner of Coupa and change management as it relates to updates
• Maintaining production and test instances with the most recent configurations
• Partner with Stakeholders and 3rd Party Provider to achieve organizational management and objectives
• Develop and facilitate user training as necessary
• Troubleshoot user concerns involving data, process, configuration, or integration-related issues
• Guide system-based activities, including user adoption, organizational communications, departmental planning, budgeting, reporting, etc.

Supplier Enablement

• Primary liaison Global Procurement, Coupa and our Managed Service Provider
• Manage, plan, approve, and support supplier communications
• Work with Vendor Management and Third Party Risk to enforce supplier compliance

Requirements

• Full working knowledge of Coupa (P2P) - preferred
• 2+ Years procurement experience - preferred
• 2+ Years system administration - preferred