Service Coordinator I

The salary range for this position is $21.00- $24.00 Hourly Responsibilities Entering service calls into company service system Assign and Dispatch service calls to field technicians and service partners within assigned area Review and Submit Field Quotes and Updating Customers with service agent’s ETA Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor Review information submitted from field technicians and/or service partners Qualifications and Experience High School diploma or equivalent Experience in an interactive customer service environment is a plus Customer service experience/background in a call center or similar environment Previous experience with industrial and/or commercial equipment is beneficial Ability to interact with and dispatch workload effectively to field/remote technicians Dispatching experience is a plus, as well as experience in a parts ordering environment. Benefits Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HAS, FSA and 401K matching plans Paid sick time, as well as short- and long-term disability insurance #J-18808-Ljbffr