Social Services Coordinator

Social Services Coordinator

Masonic Homes Kentucky - Louisville, KY

Senior Living | Full-time

Location: Masonic Homes Kentucky – Louisville, KY Schedule: Primarily weekdays with occasional evenings and weekends as needed

Help residents and families navigate the transition from rehabilitation to home with confidence.

At Masonic Homes Kentucky, our Social Services team plays an essential role in helping residents and families navigate care, recovery and the transition to their next level of support.

As a Social Services Coordinator, you'll work closely with residents on our short-term rehabilitation unit, serving as a trusted point of contact throughout their stay and coordinating the many details that contribute to a safe, successful discharge. You'll join a close-knit three-person Social Services team and collaborate with nursing, therapy, providers, families and community partners to ensure residents have the resources and support they need.

If you're compassionate, highly organized and thrive in a collaborative healthcare environment where your work makes a direct impact, we'd love to meet you.

Meaningful work supporting residents and families during important healthcare transitions

Opportunity to build relationships and make a direct impact on each resident's experience

Close-knit Social Services team with strong interdisciplinary collaboration

Variety in your day through resident support, discharge planning and care coordination

Stable nonprofit organization with a long-standing reputation for excellence

Comprehensive medical, dental and vision benefits

403(b) retirement plan

Paid time off

Educational and professional development opportunities

Manage an assigned caseload while providing psychosocial support to residents and families

Complete social histories, assessments and individualized care planning documentation

Coordinate comprehensive discharge plans for short-term rehabilitation residents

Identify and arrange appropriate placement, home health and caregiver services to support safe transitions

Coordinate physician follow-up appointments and other post-discharge services

Arrange necessary medical equipment and supplies including oxygen, wound vacs, nebulizers and other resident-specific needs

Coordinate referrals for services such as home dialysis and hospice care

Facilitate care plan meetings with residents, families and members of the interdisciplinary team

Serve as a primary point of contact for residents and families throughout their stay

Provide timely updates and ongoing support related to care concerns, treatment and discharge planning

Collaborate closely with nursing, therapy and other departments to ensure coordinated resident care

Maintain accurate and timely documentation in the electronic medical record

Communicate resident updates and necessary information to insurance companies

Participate in weekly interdisciplinary meetings and provide current information regarding residents and discharge plans

Support residents and families with discharge notices and related documentation

Bachelor's or master's degree in social work or a related human services field

1–3 years of social services experience in skilled nursing, healthcare or long-term care required

Experience with short-term rehabilitation and discharge planning strongly preferred

Understanding of community resources, post-acute services and healthcare transitions

Strong organization and time management skills with the ability to manage a high-volume caseload

Excellent communication and relationship-building skills

Ability to confidently communicate with residents, families, healthcare professionals and community partners

Strong documentation skills and experience working with electronic medical records

Collaborative approach and ability to work effectively as part of an interdisciplinary team

Compassionate, resident-focused approach to supporting older adults and their families

Successful completion of pre-screening hiring requirements

About Masonic Homes Kentucky

Masonic Homes Kentucky is a trusted leader in senior living and healthcare services, providing compassionate care and innovative programs that enrich the lives of older adults. Our team is committed to creating an environment where residents feel supported, respected and empowered to live with independence, dignity and purpose.