Traffic Dispatcher TMC (Systems Operator I-Trainee)

What You Will Do GFT is seeking a full‑time Traffic Dispatcher (Systems Operator I – Trainee) for the Regional Traffic Management Center in the New York State Department of Transportation (NYSDOT) Region 3 office located in Syracuse, NY. This overnight position requires onsite regular attendance at the Syracuse, NY office. Traffic Dispatchers are eligible for pay increases upon successful completion of each training level. What You’ll Be Challenged To Do As a Traffic Dispatcher, you will play a key role in ensuring roadway safety and mobility by monitoring traffic conditions, responding to incidents, and dispatching NYSDOT help trucks for routine and emergency situations. This role involves call‑taking, real‑time data entry, and the use of Microsoft applications and web‑based systems to maintain accurate records, deploy messaging via VMS boards, and provide timely travel information to the public. Responsibilities Call‑taking and data entry into various computer logs and record‑keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.). Monitoring traffic cameras along the road network to declare and respond to traffic incidents in a timely manner. Deploying messaging and monitoring VMS (Virtual Message System) boards. Dispatching NYSDOT help‑truck crews for routine and emergency traffic situations. Monitoring and reporting over‑height vehicle detection alerts, construction work zones, and roadway closures. Dispatching and reporting traffic signal malfunctions and highway maintenance calls. Entering information into web‑based traffic information systems and mapping sites for travel convenience and alerts. Pro‑actively monitoring hotspots, work zones, motor‑vehicle accidents, weather conditions, and special events. Performing record‑keeping tasks, computer entries, complete daily reports, and quality‑control/assurance checks. Other duties as necessary. What You Will Bring To Our Firm Associate’s degree or higher, or two years of full‑time employment in operations dispatching with at least some experience in transportation, fire, police, EMS, 911, or military. Aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group. Capacity to clearly communicate written and verbal information in English. Ability to take calls, dispatch (via radio or telephone), and communicate in a clear, calm, and detailed manner. Ability to coordinate real‑time activities and priorities with minimal supervision. Strong knowledge of Region 3 roadways. Capability to multi‑task and work in a fast‑paced environment. Proficiency with Windows Office Suite and other web applications, and ability to produce clear and detailed written reports using excellent keyboarding skills. Adherence to company code of conduct and policies & procedures. Willingness to work all shifts, including weekends, overnights, holidays, and on‑call as necessary (shifts include 8, 10, and 12‑hour periods, depending on current needs). Must possess reliable transportation, a valid driver’s license, and a strong work ethic. Must complete the probationary training period. Featured Benefits Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. Tax‑deferred 401(k) savings plan. Competitive paid‑time‑off (PTO) accrual. Tuition reimbursement for continued education. Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations. Incentive compensation for eligible positions. Company Overview At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives. GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law. Unsolicited resumes from third‑party agencies will be considered the property of GFT. Location Onsite Syracuse, NY Core Business Hours Overnight Monday–Thursday Employment Status Full‑Time Salary Range $22–$28 per hour (salary dependent upon experience and geographic location) #J-18808-Ljbffr