Desktop Support Analyst

Virtual Vocations Inc

To support a growing healthcare practice, the full-time Desktop Support Analyst I will field and document Service Desk tickets related to various hardware and software, provide backup telephone support, and manage service-related projects in a remote environment. Key responsibilities Field and document Service Desk tickets for PC hardware, software, and peripherals Provide backup telephone support for Service Desk Technicians and manage service-related projects Utilize knowledge bases to resolve technical issues and provide 2nd level support Required qualifications 4-year degree or equivalent experience required 2 to 4 years of experience in Desktop support or Service Desk required CompTIA A+ or comparable industry-recognized certification required ITIL Foundation training required Working knowledge of Active Directory and Office 365

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Vacancy posted 3 days ago

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