Senior Product Delivery Associate - Strategic Delivery & Product Operations - Small Business Card

Job Description

Help power the next wave of Chase Small Business Card innovation - driving the delivery and product operations of Small Business Card priorities.

Job Summary

As a Senior Product Delivery Associate – Strategic Delivery & Product Operations in Small Business Card, Branded Chase Card Services, you will enable the delivery of high-quality card products and solutions for clients. You’ll lead delivery planning, manage dependencies and risks, and keep stakeholders aligned through clear, timely communication. You’ll also support portfolio-level governance and operating routines that help teams deliver consistently.

Job Responsibilities

•    Lead end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and risk and issue management, while escalating opportunities to improve delivery efficiencies and cross-functional coordination.
•    Lead change management activities across functional partners and ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements.
•    Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
•    Govern the program and projects to the firm’s product standards, delivery hygiene and controls. 
•    Drive Small Business Card product governance activities and portfolio operations across the portfolio.

Required qualifications, capabilities, and skills

•    3+ years of experience (or equivalent expertise) in product management, product delivery, project and / or program management, or a relevant domain area.
•    Exceptional executive communication skills, with the ability to connect and synthesize impacts across multiple workstreams, and deliver clear updates to leadership on status, timing and risks to delivery.
•    Ability to operate independently, meet tight deadlines, and support concurrent projects.
•    Experience with Agile methodologies and a strong understanding of the product development lifecycle.
•    Proficiency in MS Office applications, including MS Word, MS Excel, and MS PowerPoint.
•    Experience working in Jira / Jira Align, Tableau, and Confluence.
•    Bachelor’s degree in a relevant field of study.

Additional Information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.