Desktop Support Technician

About Us

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Click the link below to watch a short video about S.A. Comunale.

Job Summary

The Desktop Support Technician provides Tier 1 technical support for end-user hardware, software, and connectivity issues. This role serves as the first point of contact for IT-related requests and is responsible for resolving common issues, documenting resolutions, and escalating issues per established procedures. The employee will interact with users and vendors to support the infrastructure and must demonstrate strong customer service skills and professional communication. This role may receive day-to-day operational guidance and work coordination from a designated IT lead, while reporting directly to the Director of Information Technology. This role is expected to follow established IT processes and have a strong desire to learn new skills.


Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

• Respond to support requests via tickets, phone, and email, ensuring accurate documentation and ticket notes.
• Provide Tier 1 operational support for end-user devices, software, and peripherals.
• Ensure conformance to established Company policies, procedures, and standards.
• Resolve common and intermediate PC, software, and mobile device issues.
• Apply end-user patches and updates as directed.
• Perform on-site analysis, diagnosis, and resolution of basic PC problems for a variety of end users.
• Recommend and implement corrective hardware solutions, including off-site repair as needed.
• Maintain and ensure consistency and relevancy of IT documentation.
• Escalate unresolved or advanced issues appropriately.
• Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Serve as the first line IT resource for new hires, including building and issuing systems, phones, tablets, and setting up desks.
• Support and troubleshoot Androids, iPhones, IPads and Printers.
• Ability to travel by car or company plane to remote office branches. Expected travel is 2-4 days per month (as day trips).

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED required.
• Bachelor's or associate degree preferred or equivalent experience.
• 0-2+ years of previous desktop support experience is required.
• Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required.
• Strong analytical and problem-solving skills are a must as well as the ability to work well independently
• Strong work ethic and desire to learn new skills.
• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
• Building positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Demonstrating commitment to company values is required.
• Excellent organizational skills are required.
• Ability to follow-up on tasks and assignments in a timely manner is required.
• Excellent written and verbal communications skills are required.
• Ability to prioritize in a fast-paced multi-task environment is required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Complying with all operating policies, procedures, executed Plans, and Programs is required.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

#comunale #LI-AL1

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to talk, hear, and feel. The employee is frequently required to sit, stand, walk, use hands to grasp, and use fingers to maneuver objects. The employee may be infrequently required to lift, pull/push, stoop, kneel, crouch, and reach. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The strength rating for this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Operation of a computer, telephone, mailroom cart, and copiers/fax machine is required. Understanding simple math, technical reports, technical instructions, simple memos, and business letters is required. Writing simple memos, summaries, technical reports, and business letters is required. While performing the duties of this job, the employee may be required to commute to customer and company locations by land and air.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.