Service Desk Analyst
Emergent Staffing Services
This position is a contract position with the possibility of converting to hire. Candidates must reside in Minneapolis-Saint Paul, MN or Washington, D.C. Candidates must be available to work in the U.S. without sponsorship or visa. Our client is seeking a Service Desk Analyst to maintain and support business‑critical systems within a mortgage servicing environment. This role works closely with both technical teams and business stakeholders to resolve issues, ensure system reliability, manage ServiceNow workflows, and deliver consistent, high‑quality application support across enterprise platforms. This position is well suited for someone with experience in application support, incident response, SLA‑driven operations, and mortgage or financial services environments. Primary Responsibilities Deliver day‑to‑day application support by diagnosing and resolving technical and functional issues across systems, integrations, databases, and workflows. Manage incidents, requests, problems, and changes within ServiceNow, ensuring complete documentation, clear communication, and ownership from intake through resolution. Maintain strong adherence to SLAs and escalation protocols. Monitor system performance, health, and integrations to proactively identify risks, recurring issues, and performance trends. Perform root cause analysis and escalating concerns early to minimize operational impact. Support system updates including testing, releases, patches, and change management activities to maintain stability and performance. Partner with business users, Product Owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with business needs and regulatory expectations. Communicate effectively by translating technical challenges into clear, business‑friendly updates for stakeholders. Develop and maintain documentation including knowledge base articles, process guides, and support procedures. Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance overall system reliability and user experience. Qualifications 3+ years of experience supporting enterprise applications or business systems Background in mortgage servicing, lending, mortgage banking, or financial services Hands‑on experience with ServiceNow across incident, problem, change, and knowledge management Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks Excellent analytical and troubleshooting skills Experience collaborating with business users, vendors, and cross‑functional teams Strong written and verbal communication skills Ability to manage competing priorities in a fast‑paced environment Nice to Have Knowledge of mortgage servicing regulations, compliance, and investor requirements Experience with SQL, APIs, databases, or system integrations Familiarity with ITIL frameworks and ITSM practices Experience supporting system releases, testing, and change management Background creating technical documentation and knowledge resources #J-18808-Ljbffr
$20 per hour
...Service Desk Analyst Department: Service Desk Employment Type: Full Time Location: Minneapolis Compensation: $20.00 / hour Description Service Desk Analyst Position Responsibilities Take initial telephone inquiries and troubleshoot hardware, software, or network problems...SuggestedHourly payFull timeWork at officeLocal areaRemote workWork from homeShift workNight shift- ...with occasional onsite requirements. Applicants should hold a Bachelor's degree or equivalent experience, have strong customer service skills, and exhibit a passion for technology. This position offers a competitive salary and a comprehensive benefits package. #J-...SuggestedRemote work
- ...We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare... ...troubleshooting. The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to...SuggestedWork at officeRemote work
$18 per hour
...occasion. ESSENTIAL FUNCTIONS: Serve as first-line support for IT service requests, ensuring timely resolution and SLA compliance through... ...Ability to lift up to 50 lbs for equipment setup and desk Excellent communication and customer service abilities for supporting...SuggestedFull timePart timeSeasonal workWork at officeRemote workWork from home- ...Required Qualifications: ~ Education, Experience or Equivalent Combination: ~ High school diploma or GED ~2 years customer service experience and/or healthcare experience ~ Complete Medical Terminology and Pharmacology online courses within six months of hire...Suggested
- ...North Country Business Products is in search of an IT Support Analyst ! We are looking for someone who can effectively assess, resolve... ...clients while providing them with a professional and friendly service experience. Bring your talent and grow with us! A hybrid schedule...For contractorsWork at officeLocal areaRemote work
$72.9k - $85k
The Senior Business Analyst serves as the strategic business and technology partner for the Billing & Records departments, driving operational... ..., support strategic decision-making, and deliver exceptional service to internal clients. The Senior Business Analyst works closely...Full timeWork at officeLocal area- ...Role As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-... ...in PHP/IOP behavioral health care for the past decade. The IT Analyst II provides user support to resolve issues with computer programs...Local areaRemote workNight shift
$17 - $20 per hour
...Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse... ...experience or degree preferred Not looking for a help desk support person, need a Technical support person that deals with...For contractorsLocal areaShift workDay shift- ...Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices. Problem Solving — Diagnose and resolve technical hardware and software issues. Applications Knowledge — Stay...
$20 - $30 per hour
...TEKsystems currently has a Service Desk opportunity available with a client in Golden Valley, MN. Ideally looking for someone with some exposure to corporate help desk environments, but open to other environments such as military experience. Also, would prefer someone...Contract workTemporary workWork at officeRemote workShift work- Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing...Immediate start
$20 - $23 per hour
...accommodation or an alternative application process. IT Support Analyst (Hybrid) Technical Minneapolis, MN, US 30+ days ago Requisition... ...for our clients while providing professional and friendly service experience. Bring your talent and grow with us! A hybrid schedule...Hourly payFor contractorsWork at officeLocal areaRemote work$55k - $65k
...innovation, change control and documentation. Essential Duties and Responsibilities Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved...Work at officeLocal areaRemote workFlexible hoursWeekend work$21.53 - $27.69 per hour
...Join to apply for the Help Desk Specialist role at Xcel Energy Base pay range $21.53/hr - $27.69/hr Recruiter on assignment with Thomson Reuters Description In this role, you will play a crucial part in the onboarding process for new hires, ensuring they have a smooth...Contract work$18 - $20 per hour
...Resolve work orders following documented steps and training • Other duties as assigned Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Technical support, Windows 10, Active directory Top Skills Details Help desk...Contract workTemporary workRemote workShift workNight shift- ...troubleshooting and serves as the on-site support resource for our Managed Service Provider (MSP). This position is responsible for delivering high... ...Business Systems team members as needed. Manage MSP service desk engagement and ticketing processes. Maintain all AbeTech and...Remote work
$20 - $30 per hour
...Description This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets... ...for this role will ideally be 8:00am to 5:00pm. Skills Service desk, Support, Office 365, Technical support, Service, Help desk...Contract workTemporary workWork at officeShift work- ...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC...Hourly payFor contractorsImmediate startFlexible hours
$25 per hour
...rd Parties *** Summary The Ash Group is hiring a hands‑on Help Desk Specialist for our client ( a major electricity and natural gas... ...for internal employees, handling incident tickets and managing service requests. Execute full hardware lifecycle support, including imaging...Hourly payFull timeContract workWork at officeLocal areaImmediate start$70k - $80k
...of WEG Electric Corp. Minneapolis, MN Position: IT Support Analyst Department: Information Technology Primary Objective of Position... ...while serving as a key escalation point between the Service Desk and Infrastructure teams. The IT Support Analyst delivers onsite...Work at officeLocal areaRemote work$17 - $18 per hour
...Service Desk Representative The Beach Club Athletics - Minneapolis, MN Overview Salary Range $17.00 - $18.00 Hourly Position Type Part Time Description Location: The Beach Club Athletics - Minneapolis, MN Pay Transparency: $17.00 - $18.00 per hour (DOE...Hourly payFull timePart timeWork experience placementLocal areaFlexible hoursShift work$23 - $30.59 per hour
...you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also...Local areaRelocationNight shift- ...TWS, or CA7 (3-5 years) Working knowledge of Mainframe online systems such as CICS, DB2 (3 to 5 years) ITIL Certification Preferred Data Center Best Practices Experienced with Incident, Change and Problem Management (HPSM, Service Now, Remedy) Omni Inclusive
- HARDY INDUSTRIES is seeking skilled I.T. or Telecom technicians to support their national client base in a hands-on role. This position goes beyond basic helpdesk tasks, involving installations, structured cabling, and a variety of tech responsibilities across multiple...Hourly payFlexible hours
- ...Job Description Job Description Description: The primary purpose of this position, Positive Support Analyst, is to provide services to adults with Developmental Disabilities, Mental Illness, and/or Chemical Dependency in the client’s home. All duties are subject to...Flexible hours
- A technology services company in Minneapolis seeks a Deskside Services Technician to provide technical support for desktop computers and applications. The role involves troubleshooting unique technical issues, installing and configuring systems, and collaborating with...Full time
$50k - $60k
...Beyond, Always Improve, & Let’s Go! —drives our success in partnership with our customers and suppliers. Summary: The IT Service Desk Analyst is responsible for providing high-quality technical support to end users by diagnosing and resolving technical issues, answering...Work at officeRemote work$50 - $53 per hour
...Job Title Principal Data Analyst Location IL950 – 100% Remote (Telecommute) Pay Range $50.00/hr - $53.00/hr Role Overview The Principal Data Analyst will serve as a Medicaid Subject Matter Expert (SME) for the Illinois Enterprise Data Warehouse (EDW)...Permanent employmentContract workRemote work- Job Description An employer is seeking a highly skilled Sql Data Analyst to join one of our largest national financial services clients for a contract-to-hire opportunity. In this role you’ll join a growing team of 20 and work to analyze data and gather requirements for...Contract workWork from home
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