Head of BIN Sponsorship Operations

Description

Summary: The Head of BIN Sponsorship Operations leads the teams and operating processes that support BIN Sponsorship clients from initial origination through due diligence, onboarding, relationship management, and ultimately revenue growth. This role is responsible for leading the team and tracking the performance of personnel in Business Development, Account Management, Product, Onboarding, and Support, ensuring clients receive effective bank-wide support and that new opportunities progress through approval and implementation smoothly and quickly. The role partners closely with the Risk Management teams and Settlement Operations teams internally, as well as the external networks and software vendors that power the payment technology for our clients.

Duties and Responsibilities

• Lead and develop the Account Management team, whose members serve as the bank's primary points of contact for assigned BIN Sponsorship clients across servicing needs, relationship coordination, issue resolution, and growth opportunities.
• Establish consistent account-management practices, service standards, escalation pathways, and relationship plans that strengthen client satisfaction, retention, and responsible growth.
• Lead the Product and Onboarding team responsible for coordinating client due diligence, internal approval, implementation readiness, onboarding, and launch activities.
• Drive efficient, well-controlled processes across due diligence, approval, contracting, onboarding, and ongoing client lifecycle management in partnership with Risk, Compliance, Legal, Operations, Technology, Finance, and other stakeholders.
• Maintain visibility into the business development pipeline, onboarding portfolio, client service performance, growth opportunities, risks, dependencies, and capacity needs; provide clear reporting and recommendations to the General Manager.
• Streamline operating processes and procedures related to our clients, to ensure disciplined handoffs, clear accountability, and a consistent client experience throughout the lifecycle.
• Partner with Product Leadership to translate the business strategy into operating plans and execution priorities
• Identify and implement process, technology, governance, and staffing improvements that increase scalability, control effectiveness, and operating efficiency.
• Represent BIN Sponsorship operations in client and internal governance forums, escalating material issues and decisions to the General Manager and appropriate control partners.
• Represent the bank at client meetings, industry forums, conferences, and speaking engagements to strengthen client relationships, maintain market visibility, and enhance the bank’s reputation.
• Perform other duties and projects as assigned.

Basic Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Minimum of 12 years of proven success in an operational leadership role, specifically in banking or payments, targeting mid-market or enterprise firms.

Preferred Qualifications

• Proven ability to develop and execute on go-to-market strategies for mid-market firms. Ability to build effective relationships with end users and decision makers in mid-market and large corporate companies.
• Ability to understand vertical needs and map solutions to fit the needs.
• Strong expertise in merchant acquiring with a deep expertise in payment facilitation and card issuing processing and settlement.
• Excellent communication, presentation, negotiation, and interpersonal skills; proven ability to translate technical information to a general audience.
• Ability to think strategically and develop effective sales plans and incentive structure.
• Results-driven mindset with a focus on achieving and exceeding sales targets.
• Strong interpersonal skills: ability to build rapport with internal and external stakeholders.
• Proven success within pre-sales or implementation of payment solutions.
• Prior banking experience.
• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type

Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.