IT Support Specialist

Job Description

Job Description

Position Overview

We are seeking a Desktop Support Technician to provide hands-on technical support for end-user devices and workplace technology in a corporate environment. This individual will be responsible for supporting Windows and macOS systems, mobile devices, printers, conference room technology, and enterprise applications while delivering excellent customer service.

The ideal candidate will have experience with endpoint deployment, PC refresh projects, imaging technologies, troubleshooting hardware and software issues, and supporting audio/visual collaboration tools.

• Provide onsite and remote support for Windows PCs, Macs, printers, and mobile devices (iOS and Android).
• Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
• Support PC refresh initiatives, including device imaging, deployment, migration, and user setup.
• Utilize SCCM and Microsoft Autopilot for device provisioning, imaging, and deployment activities.
• Configure, install, and support conference room technologies including Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex systems.
• Provide audio/visual support for meetings, presentations, and collaboration spaces.
• Respond to and resolve incidents and service requests using enterprise ticketing systems.
• Utilize remote support tools to assist users across multiple locations.
• Perform basic Active Directory administration, including password resets, user account management, and group membership updates.
• Assist with software deployments and updates through Group Policy and endpoint management tools.
• Maintain accurate asset inventory and documentation of technical issues and resolutions.
• Escalate complex issues to appropriate support teams when necessary.

• 3-5 years of Desktop Support, Technical Support, or End User Computing experience.
• Experience supporting Windows and macOS operating systems.
• Hands-on experience supporting printers, mobile devices, and peripheral hardware.
• Experience with PC refresh projects, device imaging, and deployments.
• Working knowledge of SCCM and/or Microsoft Autopilot.
• Experience supporting Microsoft Teams, Zoom, Webex, or other conference room AV technologies.
• Familiarity with remote support tools and IT ticketing systems.
• Basic knowledge of Active Directory administration.
• Knowledge of Group Policy-based software deployments.
• Strong troubleshooting, communication, and customer service skills.

• Experience supporting users in an enterprise environment.
• Knowledge of Microsoft 365 administration and endpoint management.
• Familiarity with Intune or other modern device management platforms.
• CompTIA A+, Microsoft, or other relevant technical certifications.

• Strong problem-solving abilities and attention to detail.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Team-oriented mindset with a commitment to customer service.
• Ability to work independently while managing daily support responsibilities.

Job Type & Location

This is a Contract position based out of Buffalo, NY.

The pay range for this position is $24.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Buffalo,NY.

This position is anticipated to close on Aug 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.