Customer Authentication Engineer

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance‑driven individuals a place where they can build a career—a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description The Customer Authentication Engineer manages the day‑to‑day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees. Primary Responsibilities Performs administration duties for the Identity and Authentication platforms Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on‑premise and cloud‑based deployments Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity Analyzes, troubleshoots, and develops third‑party integrations for related authentication and identity tools Assists with establishing plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction Assists with compiling technical reports on daily activities Analyzes and advises on new authentication technologies and program conformance Maintains knowledge of current and emerging technologies and advancements associated with Omni‑channel and Digital Authentication and Identity offerings including Cyber Crime related activities Analyzes security scenarios and provides data‑driven solutions and recommendations to management Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements Bachelor’s degree and two (2) years of experience in Information Security/Technology Or Associate’s degree and four (4) years of experience in Information Security/Technology Preferences Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack) Experience with cloud‑based technologies and environments such as AWS and Azure Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript Ability to articulate complex technical concepts/scenarios to both technical and non‑technical audiences Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms Financial services experience Relevant security certifications (e.g., CISSP, CIAM) Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS Strong understanding of SAML, OAUTH, OIDC, and JWT Strong understanding of TCP/IP network security principles and troubleshooting Skills And Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to multi‑task, to be self‑initiated, and work independently Excellent customer service and interpersonal skills Good time management skills Knowledge and skill in technical problem resolution Strong attention to detail and outstanding analytical skills Strong organizational, research, analytical and/or problem‑solving skills to evaluate situations, make recommendations, and take effective action Strong written and verbal communication skills Position & Location Information This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA, Nashville, TN, or Charlotte, NC. Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full‑time basis. Employment Type Full time Compensation Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. Minimum: $89329.90 USD Median: $122940.00 USD This job is not incentive eligible. Benefits Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Location Details Riverchase Operations Center, Hoover, Alabama Equal Opportunity Employer Regions is an Equal Opportunity Employer, including Disabled and Veterans. #J-18808-Ljbffr Regions Bank