Business Analyst - Foster City, CA 94404
Lorven Technologies Inc
Business Analyst WinSS - 537
Position: Fulltime
Location: Foster City, CA 94404
Duration: Long term
Job description:
10 years of Business Analysis experience with at least 4+ years supporting CRM initiatives
Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes
Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms ( any CRM platform )
Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies
Proven experience in requirements gathering, business process analysis, and solution definition
Strong stakeholder management and workshop facilitation skills
Experience translating business requirements into user stories, functional specifications, and acceptance criteria
Experience supporting Agile/Scrum delivery teams; Strong analytical and problem-solving skills
Experience supporting UAT, change management, training, and business adoption activities
Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience
Secondary Skills / Good to have
Experience with Veeva Vault and Veeva ecosystem; Knowledge of pharmaceutical sales, medical affairs, or commercial operations processes
Experience with Microsoft Power Platform, Copilot, Salesforce Einstein, or similar AI platforms; Exposure to customer engagement analytics and reporting platforms
Understanding of data governance, master data, and CRM integrations; Experience supporting AI proof-of-concepts and business case development
Familiarity with regulatory and compliance considerations within Life Sciences; Experience working with distributed teams across the US and offshore locations
Skills/Tech Stack/Product & Domain Knowledge Snapshot
Business Analysis Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
CRM Platforms Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent
AI & Automation Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
Stakeholder Management & Workshop Facilitation, Data Analysis & Reporting
CRM Integrations & Digital Customer Engagement Platforms
SDLC, UAT, Change Management, Adoption Support
Agile Delivery Jira, Azure DevOps, Confluence
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