Financial Advisor Support Specialist I - Greenville, SC

Work Location Greenville, Caroline du Sud, États-Unis d'Amérique Hours 40 Pay Details

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business Gestion de patrimoine TD Job Description The Financial Advisor Support Specialist (FASS) acts as a point of client contact accountable to serve the needs of clients in the mass affluent segment. The role serves as the primary administrative and service support for the Financial Advisors (FAs) and their clients. This role supports the FA team and provides consistent and accurate administrative and service support. Depth & Scope Demonstrates a commitment to being customer‑centric by ensuring legendary service during every customer interaction to maximize retention and growth. Ensures all new clients receive the complete onboarding experience, including thorough client discovery leading to an exceptional client experience and completion of all requisite client profiling documents. May handle financial transactions such as collection, maintenance, re‑investment (i.e., sweeps) and disbursement of funds as well as account transfers. Executes in a manner that is compliant with regulations, policies and procedures. Adheres to all federal, state, SRO regulations and firm policies related to all business activities (e.g., OCC, SEC, FINRA). Ensures all Continuing Education requirements are attained. Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures. Responsible for implementing TD’s Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures. Contributes to a positive and constructive work environment with a focus on supporting the overall Wealth team. Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors. Represents TD Wealth to the public in a professional manner. Be involved in your community and support TDBG charity and community initiatives, ensuring service to external clients and/or internal clients reflects TDBG standards and guiding principles. Through proactive communication (verbal/written), supports assigned team members in meeting service commitments to clients. Provides consistent and accurate administrative support to assigned team member including filing, report generation, presentation material, written proposals and spreadsheet reporting. May act as a contact for client relationships regarding account maintenance, portfolio information and cash transfers. Efficiently manages and promptly responds to all incoming enquiries/requests for information independently or directs to appropriate person or area. Delivers operational excellence. Completes all applicable specialized training. Works independently with minimal supervision. Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services and other responsibilities in accordance with the wealth management area of specialization. Maintains various databases and computer systems by entering transactional and other data, updating information as necessary and ensuring data accuracy; creates reports summarizing information as required. Coordinates information flow among internal departments, clients and others as necessary, communicating procedural and administrative information; forwards and obtains required documents and information as required. May resolve more difficult client issues, problems and requests. Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas. Keeps others on the team informed about the status of account administration, retention and projects. Completes assigned administrative/Client service tasks within policy and operating procedures. Identifies opportunities to make referrals to internal business partners. Identifies and recommends technological/process improvements which may improve overall productivity and client satisfaction. Education & Experience A combination of an associate degree and/or bachelor’s degree preferred or relevant experience; related experience preferably in the financial industry; a minimum of SIE & Series 99 registration is required (or ability to obtain within Licensing & Registration Schedule). Knowledge of investments, banking and credit products preferred. A self‑starter; ability to work with minimal supervision. Ability to excel at administration and be exceptionally well organized. Demonstrates considerable initiative in providing a high level of organization. Experience in professional services and with working with affluent clients is required. Knowledge of MSWord, Excel, PowerPoint and working with Contact Management databases is essential. Possesses reasonable knowledge of investments and has the ability to generate reports pertinent to the management of client investment portfolios, however, prefers to focus on administration in a support role. Demonstrates ability to manage multiple responsibilities and timelines. Proven track record of delivering results and executing with excellence. Excellent written and verbal communication skills. Criminal and financial background investigation required pursuant to FINRA Rule 3110(e) and successor regulations and financial background investigation required pursuant to FINRA Rule 3010(e) and successor regulations. Customer Accountabilities Understands and supports the Bank's Customer Service Strategy. Considers the impact of decisions on the well‑being of TD, its customers and stakeholders. Provides the highest level of customer service when dealing with internal partners, vendors or customers – WOW at every opportunity. Models quality service delivery at every interaction. Leads and contributes to the ongoing improvement of the partner / customer experience. Employee/Team Accountabilities Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience. Participate fully as a member of the team and contribute to a positive work environment. May provide leadership, training and guidance to other team members. Ensure ongoing communication with the team on the status / progress of projects and issues / points of interest. Actively share information and knowledge, and proactively learn from the expertise of others. OCC Language This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA. Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant’s Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA. Satisfactory results on a criminal background check, credit report check, civil litigation search, regulatory agency or self‑regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self‑regulatory organization are required by federal law for this position. Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%. Domestic travel – Continuous. International travel – Occasional. Performing sedentary work – Continuous. Performing multiple tasks – Continuous. Operating standard office equipment – Continuous. Responding quickly to sounds – Occasional. Sitting – Continuous. Standing – Occasional. Walking – Occasional. Moving safely in confined spaces – Occasional. Lifting/carrying (under 25 lbs.) – Occasional. Lifting/carrying (over 25 lbs.) – Occasional. Squatting – Occasional. Bending – Occasional. Kneeling – Occasional. Crawling – Occasional. Climbing – Never. Reaching overhead – Occasional. Reaching forward – Occasional. Pushing – Occasional. Pulling – Occasional. Twisting – Occasional. Concentrating for long periods of time – Continuous. Applying common sense to deal with problems involving standardized situations – Continuous. Reading, writing and comprehending instructions – Continuous. Adding, subtracting, multiplying and dividing – Continuous. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program with your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD