Technical support engineer engineer

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit Location : Hybrid3 days a week in-office(NYC, Denver, CO or Charlotte, NC) TheITEngineer Iisan IT professional responsible for supporting andmaintainingend-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer Ipartnersclosely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation. Serve as a primary escalation point forthe Helpdesk team for advanced end-user issues requiring deeper technical investigation Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning Assistin managing endpoint devices using MDM tools to ensurea secure, consistent user experience Partner with internal teams to support the rollout and adoption of new software tools and systems Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software Support remote employees across a distributed workforce, ensuringtimelyand effective issue resolution Contribute to process improvements byidentifyingrecurring issues and recommending systemic solutions Create andmaintainend-user and internal IT documentation to support operational efficiency and knowledge sharing Assistwith deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers Bash, PowerShell, or Python) to support automation and task efficiency where applicable Participate in off-hours or on-call support rotations asrequired Customer-oriented mindset with a focus ontimely, high-quality problem resolution ~ Hands-on experience supporting end users in a remote or distributed environment ~ SaaS application support and administration ~ Experience with Office 365 administration and troubleshooting ~ Experience supporting Mac hardware and macOS ~ Experience supporting Windows hardware and OS ~ Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Exposure to ticketing systems such as Jira Service Desk or similar ~ Basic scripting ability in Bash, PowerShell, Python, or similar (ordemonstratedinterest in developing these skills) ~ This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health.