Order Management Specialist

Job Summary The Order Management Specialist is tasked with managing and executing sales orders from both customers and consumers. The role requires meticulous coordination across platforms including SAP, EWM, Magento, EDI, custom-built systems, and manual processes, with a focus on maintaining accurate SAP QTC data. Daily responsibilities center on ensuring customer and stakeholder satisfaction throughout the sales order management process. Duties And Responsibilities Process and execute sales orders received from retail, direct-to-consumer, eCommerce, and wholesale channels efficiently and accurately. Utilize multiple platforms (SAP, EWM, Magento, EDI, and custom-built systems) and manual processes to manage and coordinate order processing activities. Ensure the accuracy of SAP QTC (Quote-to-Cash) data to facilitate smooth order fulfillment. Address customer inquiries, resolve issues, and provide timely updates to maintain high levels of satisfaction throughout the order process and invoicing. Execute Advanced Available to Promise tools to assess material availability and fill orders. Collaborate with inventory, logistics/Traffic, finance, and planning departments to ensure orders are processed, fulfilled, and delivered on time. Generate reports on order processing metrics, analyze performance data, and identify trends to improve efficiency and effectiveness of the order management system. Identify and solve problems related to order processing, including payment discrepancies, inventory issues, and shipping delays. Adhere to company policies, legal standards, and quality assurance guidelines in all order management activities. Continuously assess and refine order management processes and practices to enhance efficiency, accuracy, and customer satisfaction. Maintain effective communication with customers, team members, and external partners to ensure transparency and alignment throughout the order fulfillment process. Provide guidance and support to other team members regarding the use of order management systems and complex issue handling. Keep abreast of industry trends, new technologies, and best practices in order management to drive innovation and improvement within the company. Other duties as deemed necessary. Qualifications and Requirements Minimum Education: Bachelor’s degree in supply chain management or a related field Minimum Work Experience: Minimum five (5) years of progressive experience in order management/order entry supporting mid to large size customers, preferably within a consumer products company License(s) / Certification(s): APICS certification a plus Bilingual in French Preferred Knowledge, Skills and Abilities Strong understanding of Order Lifecycle and Order Management principles Comprehensive EDI knowledge in the consumer products industry Knowledge of shipment routing High proficiency with PC and database analytical tools Organizational skills and ability to maintain information in a logical, well-structured manner Strong sense of urgency Ability to develop professional and positive relationships with internal and external customer contacts Ability to identify risks and opportunities through analysis Detail-oriented with the ability to maintain regular and predictable attendance Ability to work in a constant state of alertness Physical Requirements Represents the appropriate physical requirements of the job during the course of work. For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm employment eligibility for all newly hired team members. To learn more, visit the U.S. Citizenship and Immigration Services website at Equal Opportunity and Accommodation The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer. Discrimination and all unlawful harassment are not tolerated. We encourage success based on merit and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. Federal law requires providing reasonable accommodation to qualified individuals with disabilities. If you require accommodation to apply or perform your job, please contact our Human Resources Office. #J-18808-Ljbffr