Service Manager

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability. Responsibilities Customer Service: Greet customers promptly and professionally. Ensure customer satisfaction through timely and quality service. Handle customer complaints and resolve issues effectively. Team Management: Hire, train, and supervise service technicians. Develop and maintain a positive work environment. Evaluate employee performance and provide feedback. Operations Management: Schedule and prioritize service appointments. Manage inventory of parts and supplies. Monitor and control labor costs. Ensure compliance with safety regulations and industry standards. Financial Management: Prepare and analyze service department reports. Develop and implement strategies to increase profitability. Monitor and control expenses. Quality Control: Inspect completed work to ensure quality standards are met. Identify and address any quality issues. Other duties as assigned Qualifications Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Experience: 5+ years of experience in automotive service management. Certifications: Valid driver's license. Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred. Strong leadership and management skills. Excellent communication and interpersonal skills. Proficiency in automotive repair and maintenance procedures. Strong organizational and time management skills. Ability to work under pressure and meet deadlines. Benefits of Working at Swickard Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support Opportunities for continued personal and professional growth. We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package Insurance : medical, dental, vision, life and pet insurance Optional disability coverage 401k plan Paid Holidays PTO #J-18808-Ljbffr