Information Technology Support Specialist

Information Technology Support Specialist

Job Category: Information Technology

Full-Time

On-site – Silver Spring, MD

Description

Job Title: Information Technology Support Specialist Clearance Required: Public Trust US Citizen; Public Trust (National Agency Check with Inquiries (NACI)) Work Location: Onsite – Silver Spring, MD.

Alpha Omega is searching for an experienced Information Technology Support Specialist to join one of our long-term Federal projects.

Alpha Omega is seeking an Information Technology Support Specialist to provide Tier 1 and Tier 2 technical support within a fast-paced enterprise IT environment supporting NCEI-MD operations. This position supports end users with hardware, software, peripherals, equipment inventory, shipping and receiving, workstation setup, and general IT operational support while also assisting with basic Windows system administration duties. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting enterprise desktop environments.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for desktop systems, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, image, deploy, and maintain Windows-based workstations and associated equipment.
• Perform basic Windows administration tasks including user account support, password resets, group membership management, and Active Directory administration.
• Respond to requests for technical assistance via phone, e-mail, in person, or the NCEI Jira ticketing application.
• Support walk-up requests from NCEI employees when it is not feasible for the employee to submit a support request.
• Provide incident and problem management for all issues reported by creating, updating, and managing requests.
• Diagnosing and troubleshoot end-user workstation issues and provide appropriate solutions.
• Follow-up with end users to provide status updates meeting expected service level targets.
• Manage and maintain accountability for all physical Government-owned IT property and associated assets.
• Coordinate onboarding and offboarding logistics for arriving and departing NCEI employees, including workstation setup, equipment issuance, and equipment recovery.
• Manage conference room technology and configurations in coordination with Admin LAN staff.
• Administer and maintain inventories of physical IT peripherals and user equipment, ensuring appropriate stock levels are maintained at all times within the MD location.
• Manage, monitor, deploy, track, and recover YubiKeys and associated authentication devices for users throughout their lifecycle.
• Coordinate shipping, receiving, tracking, and disposition of IT assets.
• Configure and establish desk setups and workstation configurations to support operational and user requirements.
• Coordinate office equipment moves, workstation reconfigurations, and physical IT support activities as needed.
• Escalate service requests in accordance with established procedures and document escalation or resolution as appropriate.
• Address assigned incidents and problems in a timely manner, consistent with applicable SLAs and established protocols.
• Work independently and with minimal supervision.
• Adhere to NCEI change, configuration, and security guidelines.

Required Qualifications:

• Minimum Years of Overall Experience: 2
• Minimum Years of Specific Experience in Field: 2
• Excellent problem-solving skills and broad understanding of relationships between hardware and applications.
• Professional communication skills with the ability to explain technical concepts to users and customers.
• Ability to follow through on open issues and handle multiple priorities in a fast-paced environment.
• Experience supporting Microsoft Windows operating systems and enterprise desktop environments.
• Familiarity with Active Directory, Microsoft Office / Microsoft 365, desktop imaging, and hardware troubleshooting.
• Experience with IT inventory management and asset tracking.
• Ability to lift and move IT equipment up to 50 lbs.

Preferred Qualifications:

• Experience supporting Windows 10 and Windows 11 environments.
• Experience supporting conference room technologies and collaboration tools.
• Experience using ITSM ticketing tools such as Atlassian Jira or similar platforms.
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.
• Experience working in enterprise or government IT environments.

(Required or Preferred) Education:

• Education Requirement with specific field of study: Associate Degree in Information Technology, Computer Science, MIS, Business, or Related Technical Field.

Desired Certification(s):

• CompTIA A+, Network+, or similar certification.
• HDI Certificate (Customer Service Representative (HDI-CSR), Support Center Analyst (HDI-SCA), or HDI Desktop Advanced Support Technician (HDI-DAST)).

Salary and Benefit Information:

The likely salary range for this position is $ 46,000 - $67,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: August 24, 2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation's continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

• National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
• National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Culture and Values:

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)—we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal