Shift Manager

Pet Supermarket Employee

Location: Leesburg, Florida

As a Shift Manager you are always striving to enhance the lives of pets and their people when customers are shopping with us. One this is certain, we are pawsitively passionate about all things we do which include:

• Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
• We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies
• Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience.
• We are not kitten around when we say our employees can provide customers with World Class Service and solid product knowledge
• We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET.

The Purr-fect employee is not shy about making a splash and greeting customers, you'll assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor and above all helping our customers feel at ease while shopping with us. As a Shift Manager you will drive daily sales goals and complete tasks as the Manager on Duty in absence of Store and Assistant Manager.

What's in it for you?

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Employee discounts
• Flexible schedule
• Room for advancement
• Working with PETS!!!

Essential Duties and Responsibilities

Sales Leadership

• Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
• Monitor teams on the expected customer service and selling models, communicates with Store Manager / Assistant Manager on observations.
• Celebrating and recognizing the team's efforts and accomplishments.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.

Customer Excellence

• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
• Lead and demonstrate engagement. Be a role model demonstrating excellent customer service, brand, and loyalty awareness.
• Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding. Accountable for the protection of all company assets both tangible and intangible.

Operations and Team Building

• Supports, understand and accountable for maintaining store and brand standards, operational excellence and meeting all safety requirements.
• Communicate relevant store communications and distribute information to store employees accordingly, and ensure any required actions are completed in a timely manner.
• Support inventory management - Place orders within budget and drive sales.

Support in maintaining the fish system, including inventory, ordering, and adhering to budgets.

• Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
• Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
• Support the execution of new hire training checklists, all training plans, and merchandising guidelines.
• Support the execution of community events and partnering with various rescue agencies.
• Complete tasks and other duties as assigned by store management.

Business Insight

• Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.

Experience, Education, Certifications

• Minimum 1 years in a retail management role
• Enjoy working with and around animals.
• College degree, an asset

Job Requirement

• Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
• Valid driver's license and access to a motor vehicle preferred.

Physical Demands, Working Conditions and Effort of position:

• Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift.
• Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.
• Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees.
• Active observation required when merchandising the store.
• Works in a relatively temperature-stable environment.
• May occasionally need to work alone.
• Accidental injuries from pets are possible.
• Common injuries are slips/trips/falls and strains/sprains due to lifting.

Competencies:

• Customer Focus: Is a role model providing excellent service to customers. acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Ensure all procedures, policies, and standards are understood and followed by employees when taking care of customers.
• Motivating Others: Creates and supports a culture in which people want to do their best; can motivate and influence others; can communicate tasks and decisions down; empowers others; is someone people enjoy working for and with.
• Drive for Results: Stays optimistic and resilient despite challenges/setbacks. Providing direction, delegating, and removing obstacles to get work done to achieve and exceed goals. Understand the balance needed between service, selling and tasking productive multitasker.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/them disagrees.
• Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others who are not as fortunate; demonstrates real empathy with the joys and pains of others.
• Time Management: Uses his/her/their time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can take on a broader range of activities.
• Delegation: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibilities and accountability; tends to trust people to perform.

Pet Supermarket is an equal opportunity employer and Drug Free Workplace.