Order Management Specialist

Order Management Specialist

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: We are seeking a detail-oriented Order Management Specialist to join our retail operations team. The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post-sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions.

Key Responsibilities

• Manage new customer setup and onboarding processes.
• Validate order creation and update or correct order details as needed.
• Perform compliance and credit checks, ensuring required documentation is stored per record retention policies
• Coordinate with Purchasing to provide end-user and licensing information as required.
• Communicate order status with Technology Renewal Center to deliver to Sales and Customers
• Interface with Customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post sale
• Interface with Shipping to obtain quotes, release shipments, and track order progress.
• Process credit card payments for orders when required and ensure secure handling of payment information.
• Deliver packing slips, serial numbers, and other shipment documents to customers; send tracking and serial number details promptly.
• Manage escalations and exceptions throughout order lifecycle to ensure a seamless customer experience.
• Assist in managing customer return requests.
• Support invoice generation, customer credits, and invoice adjustments.
• Maintain and update customer tax exemption records
• Maintain accurate records and documentation of order activities, changes, and communications.

Qualifications

• 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred.
• Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.